Acme Revival Sues Roborock, Alleging Unlawful Refusal to Provide Repair Materials

Denver, CO— Denver-based Acme Revival has filed a lawsuit against Roborock Technology Co. d/b/a Roborock and Roborock US, alleging that Roborock violated Colorado’s Consumer Repair Bill of Rights Act and the Colorado Consumer Protection Act by failing or refusing to provide materials needed for independent repair.

The complaint was filed on September 29, 2026, in the District Court for the City and County of Denver. It concerns Roborock-branded digital electronic equipment, including autonomous cleaning devices such as the Roborock S8 Pro Ultra and related electronic equipment.

According to the complaint, Acme Revival has received requests from customers seeking repairs for Roborock devices, including autonomous cleaning devices, since January 2026. The products at issue may contain processors, circuit boards, navigation and obstacle-detection sensors, motors, cleaning components, wireless communication hardware, power supplies, batteries, charging and docking components, connectors, embedded software, firmware, and other electronic or mechanical components.

Acme Revival alleges that it has been prevented from accepting, completing, or efficiently performing requested repairs because Roborock failed or refused to provide the necessary repair materials.

Those materials allegedly include replacement parts and assemblies, service documentation, service manuals, schematic diagrams, boardviews, embedded software, firmware and provisioning processes, firmware tools, diagnostic and calibration tools, calibration utilities, proprietary diagnostic software, and related repair materials to the extent required to be made available under Colorado law.

The complaint states that Acme Revival made nine separate demands to Roborock through the public-facing support channels on Roborock’s website seeking repair materials on fair and reasonable terms and costs. It alleges that Roborock did not provide the requested qualifying repair materials, failed to respond to certain demands, refused access to requested technical information, or encouraged Acme Revival to seek paid repair through Roborock’s own service network.

According to the complaint, in a July 16, 2026 communication concerning a customer’s Roborock S8 Pro Ultra, Roborock stated that the requested service information, diagnostic procedures, schematics, firmware utilities, and calibration processes were proprietary and confidential and were not made available to independent repair providers. The complaint further alleges that Roborock asserted it was not legally obligated to provide the information in that instance and recommended use of its official service network.

Colorado’s Consumer Repair Bill of Rights Act requires manufacturers of covered digital electronic equipment to make certain repair documentation, parts, embedded software, firmware, and tools available to owners and independent repair providers on fair and reasonable terms and costs. The complaint alleges that, to the extent the law applies, Roborock’s failure or refusal to provide qualifying repair materials violated those requirements and constitutes a deceptive trade practice under the Colorado Consumer Protection Act.

Acme Revival also alleges that Roborock’s repair-access policy restricts independent repair options and competition and channels owners toward manufacturer-controlled authorized repair, service, replacement, or sales alternatives.

According to the complaint, Roborock’s alleged refusal is not an isolated private dispute but reflects a stated policy of restricting access to confidential technical information from independent repair providers. Acme Revival contends that the alleged policy concerns standardized product-support, service, repair-access, and communications channels and has the capacity to affect numerous actual and potential Roborock product owners and repair transactions.

The complaint alleges that Roborock’s express rejection of a legal duty to provide the requested information, its stated policy restricting access, and its continued withholding of qualifying repair materials support a finding that its conduct was willful, knowing, intentional, and in bad faith. Acme Revival claims that it has suffered lost repair revenue and profits, wasted diagnostic, intake, research, administrative, follow-up, and communications time, harm to customer relationships and goodwill, and lost present and future repair opportunities.

Through the lawsuit, Acme Revival seeks declarations concerning Roborock’s obligations to provide qualifying repair materials on fair and reasonable terms and costs. It also seeks a permanent injunction requiring Roborock, to the extent ordered by the court, to establish and maintain a reasonable and functional process through which Acme Revival can request, order, access, and receive qualifying repair materials, along with damages, interest, costs, and attorney fees as permitted by law.

The case is Acme Revival, Inc. v. Roborock Technology Co. d/b/a Roborock and Roborock US, Case No. 2026CV33526. The allegations have not been adjudicated, and Roborock will have an opportunity to respond.

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