Acme Revival sues toast, alleging it broke the law by refusing to provide repair parts

Denver, CO— Denver-based Acme Revival has filed a lawsuit against Toast, Inc., alleging that Toast violated Colorado’s Consumer Repair Bill of Rights Act and the Colorado Consumer Protection Act by refusing to provide materials needed for independent repair.

The complaint was filed on July 7, 2026, in the District Court for the City and County of Denver. It concerns Toast-branded point-of-sale terminals, handheld payment devices, card readers, restaurant technology hardware, and related digital electronic equipment.

According to the complaint, Acme Revival has received hundreds of requests from owners seeking repairs for Toast devices. The reported problems have included failed batteries and charging systems, damaged housings and touchscreens, malfunctioning card readers and buttons, circuit-board failures, loose or damaged connectors, damaged cables, damaged ports, and other defects requiring replacement parts or technical repair materials.

Acme Revival alleges that it has been unable to complete certain repairs because Toast failed or refused to provide the necessary repair materials.

Those materials allegedly include repair and service manuals, schematics, diagrams, parts, components, assemblies, diagnostic procedures, embedded software, firmware, and specialized tools.

The complaint states that Acme Revival sent numerous written requests seeking access to those materials on fair and reasonable terms. It further alleges that Toast did not provide the requested materials, establish a compliant repair-access process, identify a contractor or other channel through which required parts could be obtained, or provide a written basis for withholding them.

Colorado’s Consumer Repair Bill of Rights Act requires manufacturers of covered digital electronic equipment to make certain repair documentation, parts, embedded software, firmware, and tools available to owners and independent repair providers on fair and reasonable terms. The complaint alleges that Toast’s failure to comply with those requirements constitutes a deceptive trade practice under the Colorado Consumer Protection Act.

Acme Revival also alleges that Toast’s refusal limits independent repair options and may leave device owners dependent on manufacturer-controlled repair, whole-unit replacement, higher repair costs, unnecessary delays, or disposal of devices that might otherwise be repairable.

According to the complaint, Toast’s alleged refusal is not an isolated private dispute but reflects a general policy or practice of withholding repair materials from independent repair providers. Acme Revival contends that the alleged practice restricts competition in the repair market and affects device owners, independent repair providers, and actual or potential consumers of Toast devices and repair services.

The complaint alleges that Toast’s continued refusal after notice was knowing, willful, intentional, and in bad faith. Acme Revival claims that it has suffered lost repair revenue, wasted diagnostic and intake time, customer relationship harm, loss of goodwill, and lost future repair opportunities.

Through the lawsuit, Acme Revival seeks a declaration that Toast must provide covered repair materials on fair and reasonable terms. It also seeks an injunction requiring Toast to establish a reasonable process for ordering and receiving those materials, along with damages, interest, costs, and attorney fees as permitted by law.

The case is Acme Revival, Inc. v. Toast, Inc., Case No. 2026CV32473. The allegations have not been adjudicated, and Toast will have an opportunity to respond.

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