Acme guarantees every device’s operation for a period of 30 days.
If for some reason a device arrives not operating to factory specifications or presents a defect in the first 30 days from delivery, we’ll refund your total purchase and arrange return of the instrument. No questions asked.
With Acme’s Extended Warranty, your device is protected for 1-year.
Purchasing Acme+ will extend our guarantee for a period of 1-year from date of delivery. Should your device experience a defect within 1-year of arrival, we’ll pay to have it repaired or replaced from the manufacturer– all at no charge.
Acme’s Warranty Coverage Protects Against:
- Accuracy / Calibration
- Power Supply / Voltage Defects
- Exterior Plastic Defects as result of faulty workmanship
- Error Codes / Error Messages
- Inefficient Software Procedures / Software Failures
- Button / Input / Output Failures
- Hard Drive / Firmware Failures
- General Hardware Failures as a result of faulty workmanship
Acme’s Warranty Coverage does not protect against:
(i) Improper installation, removal or disposal of the Covered Equipment, or the provision of equipment while the Covered Equipment is being serviced;
(ii) Damage caused by (a) a product that is not the Covered Equipment (b) accident, abuse, misuse, liquid contact, fire, earthquake or other external cause, (c) operating the Covered Equipment outside the permitted or intended uses described by the manufacturer, or (d) service (including upgrades and expansions) performed by anyone who is not a representative of Acme or a Acme Authorized Service Provider;
(iii) Covered Equipment with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer;
(iv) Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is returned to Acme in its entirety;
(v) Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports;
(vi) Consumable parts, such as batteries, lightbulbs, or disposable accessories;
(vii) Preventative maintenance on the Covered Equipment; or
(viii) Defects caused by normal wear and tear or otherwise due to normal aging of the product.