USER MANUAL: Optovue iVue OCT - Acme Revival

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- Start a Repair
  Repair nearly anything
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Platform
About
Projects
Repair
- Start a Repair
  Repair nearly anything
- Right to Repair
  Non-Profit repair services

[pdf-embedder url=”https://acmerevival.com/wp-content/uploads/2020/06/580-44218-016-a-ivue-user-manual-domestic-20180.pdf”]

File A Claim

We need just a few details to begin

Serial # *

Order # *

Was this device delivered within the past 14 days?

Yes

No

Reason for Claim:

(select all that apply)

Does Not Power On

Inaccurate/Calibration

Issues With Screen

Broken Hardware

Broken Exterior Plastic(s)

Camera/Image Capture Failure

Foreign Noise

Alignment/Suspension

Error Message Display

Button Failure

Accessory Failure

Describe what’s going wrong below *:

We’re unable to process your return without a photo capturing the present state of the item. Upload A Picture: *

upload a photo with the entire item in-frame.

Your Name *:

Your Email *:

By proceeding with this warranty claim, you are bound by the Terms of Service and Warranty Policy provided to you at time of purchase

Start a Return

We need just a few details to begin

Serial # *

Order # *

Reason for return *:

We’re unable to process your return without a photo capturing the present state of the item. Upload a file showing your concern(s) *:

upload a photo with the entire item in-frame. we’re unable to process your return without this.

Explain further why this device is being returned *:

Would you like us to exchange the affected components free of charge *:

You'll still need to return the device, however we'll send back a replacement instead of issuing a refund.

Yes, please exchange the affected component(s) with a different one of identical make and model. (7-10 days from day of received return)

No, please process a refund once the device has been returned.

Your Name *:

Your Email *:

By proceeding with this return, you are bound by the Terms of Service and Return Policy provided to you at time of purchase

Cancel Order

Orders can typically be cancelled 24 hours prior to shipping

Order # *

Your Email *

Sell your device

Get a real-time offer. Enter the make and model to begin.

Make + Model *

It is functional?

Yes, the device is operating to factory specifications

No, there’s a critical defect

Sometimes, but the device needs service

Is it pretty?

Yes, the device is in great condition

Not really, it’s seen better days

No, the device has experienced some form of trauma

Where should we send the offer?

Name *:

Email Address*:

start a repair

Repair nearly anything and
everything with Acme Revival.

Get an immediate no-risk quote.

Join thousands of companies that use Acme devices everyday

tell us about your device

(type make + model)

What do you suspect to be the issue?

electrical

damage

mechanical

cosmetic

software

01
02
03

what’s wrong

- does the unit power on?

- is there an error message?

(type error message)

- how is this device failing, or otherwise not performing?

Tell us what it’s not doing, that it should be doing, but isn’t.

01
02
03

details

We use bank level 256-bit encryption, monitored 24/7, and will only ever contact you in regards to this repair. Acme Revival will never sell, or otherwise divulge your information.

Select a payment method:

Acme offers several ways to pay your service or repair balance.

Credit / Debit Card

+2.9%

Pay with any major card. A 2.9% fee will apply.

Credit / Debit Card

Physical check

Mail a physical check, money order, or cashier's check to Acme.

ACH Bank Debit

Securely debit your bank account online via ACH transfer.

Securely powered by

This service is provided by Community Federal Savings Bank (“CFSB”), member FDIC, for which GoCardless Ltd acts as a third-party servicer.

Payable to ACME REVIVAL INC, write USER MANUAL: Optovue iVue OCT in memo line, and mail your check to: 26591 Main St, Conifer, CO 80433

Tell us how you sent it

Check No.

Date Sent

Name on Card Card Number

Expiration Date

CVC Billing Zip Code

Total Due: $0.00

We've received your
payment authorization.

Your card may not be charged immediately
depending on your repair status and details.

How should we proceed?

Approve or decline the repair quote.

Approve Quote

We'll begin work immediately. Further status updates will appear here in your service detail.

Reject Quote

Your device will be packaged for return shipping within 72 hours. An $89 initial diagnostic evaluation fee will be due prior.

By proceeding you acknowledge that you have read, understood, and agreed to be bound by all of the terms set forth in Acme Revival, Inc's Terms and Conditions and Privacy Policy.

You've the repair.

We'll begin working on it immediately.
Further status updates will appear on your service detail.

Your payment of $0.00 will be due prior to initiating the return shipping process for your device.

Your device will be prepared for free return shipping.
Initial Diagnostic fees may still be due.

we'll return your device to:

Keep in mind, your service detail may not update in real-time. Please allow 24 hours for status updates and any fees due to be updated.

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Give us a call or drop by anytime, we endeavour to answer all enquiries within 24 hours on business days.

+1 (866) 938-8452