Most common repairs + troubleshooting for the Evolis Dualys 3 Dual Sided ID Card / Badge Printer With Ethernet & Mag Options at Acme:

1. End of Ribbon: Indicates that there is no ribbon in the printer, the ribbon has finished, been badly installed, or is cut. Solution involves checking the state of the ribbon in the printer​​.
2. No Card in Feeder or Feeder Not Present: Signals absence of cards in the feeder, incorrect thickness adjustment, curved cards, stuck cards, or absence/improper insertion of the feeder. The solution includes checking cards' state in the feeder or ensuring the feeder's presence and correct insertion​​.
3. Printer Cleaning Alert (After 1000 Insertions): Indicates the printer needs cleaning. It is necessary to perform a cleaning cycle when alerted by the printer​​.
4. Output Hopper Position (Dualys Only): This error occurs if the output hopper is halfway between open and closed positions. Closing or opening the output hopper fully restarts the activity​​.
5. Mechanical Problem: Indicates a card jam in the printing station or a faulty mechanical part within the printer. The initial solution is to press the push button for one second; if the problem persists, contacting the Evolis reseller for assistance is recommended​​.
6. Encoding Error: Occurs if the magnetic track's orientation in the feeder is incorrect, the type of encoding (HICO or LOCO) has not been correctly parameterized, or the encoded data do not conform to ISO 7811 or pre-defined parameters. Restarting the magnetic encoding cycle with a new card is the first step; if issues persist, contacting the reseller is advised​​.
7. Cooling Mode: Indicates that the print head's cooling system has been activated, pausing the printer's operation temporarily until the print head returns to normal working temperature​​.
8. Card Jam in the Printing Unit: When a card is jammed, the LED indicators will signal, and the user is advised not to turn off the unit to avoid losing stored printing jobs. Removing the card and replacing the ribbon, then pressing the push button on the control panel for one second, are recommended steps​​.
9. Poor Print Quality: If the print quality is insufficient, adjusting the contrast, brightness parameters, or ensuring the type of cards used meets specifications may solve the issue​​.
10. Partial or Incorrect Printing: Suggests checking the printing parameters, printer interface cable, ensuring the printer is clean, the cards are clean, and the print head is in good condition​​.

est repair cost: $45 per hour