Repair
solutions,
in network.

Acme Revival connects your GoPro HERO5 Session with a nationwide network of skilled electronics technicians built to fix what manufacturers won't. Start online, ship it in, and track every update and outcome in one transparent Service Dashboard.

1

Repair

$49.00

FLAT-RATE REPAIR (LABOR)

90-Day Warranty No-Fix Repair Guarantee

Revival’s flat-rate repair service is a best-effort attempt to diagnose and repair the reported issue. The advertised price covers technician labor only and will not increase.

If replacement parts are required, we’ll provide a separate quote for your approval before proceeding. If we can’t complete the repair, your labor charge will be refunded. A separate $25 Repair Network Service Fee applies, along with return shipping & handling. These charges are non-refundable.

Repairs may be limited by device condition, prior damage or modification, safety concerns, or unavailable manufacturer-controlled parts or resources.

Most Recent Repair Requests:

We’re still collecting data here.

2 (Known) Parts List:

AP_7RL0LF431XLFE5132MJ0DT
CAMERA PRODUCTION TEST FIXTURE, PCB
AP_2MDA6S7EZRTG0KT0HRTJXR
CAMERA PRODUCTION TEST FIXTURE, OPTICAL / FOCUS
AP_UN7C9Q20A4KIPNBSU4QT13
CAMERA WATERPROOF PRESSURE / LEAK TEST FIXTURE
AP_IBBAPME7BVIF79OGY5QQAJ
RF TEST / ANTENNA COUPLING FIXTURE
AP_VXMXKOL87W5KXDK3FGOCIK
AUDIO / MICROPHONE TEST FIXTURE
AP_W6PZGUJNZWIOB9TFW1H8ZN
BUTTON / USER-INTERFACE TEST FIXTURE
AP_EFJ3S1R49QB5BUQ0PU2OQC
CALIBRATION / FACTORY TEST SOFTWARE IMAGE
AP_33IEQNCLDL94PR66X5NDWU
MAIN LOGIC BOARD ASSEMBLY
AP_ARN9VNMYSA38J2DP43ER4V
IMAGE SENSOR + FIXED-FOCUS LENS MODULE
AP_47WGPYLPECZFL8D0XJXQ6X
Smart Remote; OEM P/N: ARMTE-001
AP_GB7W9AD2LURP6GLMRAUR7D
Remo (Waterproof Voice Activated Remote + Mic); OEM P/N: AASPR-001
AP_EXG2IIJBC64YC3JPWGGCCR
Remo (Waterproof Voice Activated Remote + Mic), Canada; OEM P/N: AASPR-001-CA
AP_EDVVKRB5XI1O9QDDDT09RU
Portable Power Pack; OEM P/N: AZPBC-002
AP_D477TONTWPIX1A7G2KEM7G
Portable Power Pack, Canada; OEM P/N: AZPBC-002-CA
AP_RLFJPV147EBIY75RI2ISCN
Supercharger (International Dual-Port Charger); OEM P/N: AWALC-002
AP_KTZXJ4NHDLL31YDNUA33K8
Pro 3.5mm Mic Adapter (HERO5 Black/HERO5 Session™); OEM P/N: AAMIC-001
AP_7MHNVKE35XDAGCMHR6PARM
Gun / Rod / Bow Mount; OEM P/N: ASGUM-002
AP_7NTDIUESGPZCZ1GKA87SSV
The Strap (Hand + Wrist + Arm + Leg Mount); OEM P/N: AHWBM-001
AP_OYBP9M5VRY8GYGXW9C00ZT
3-Way Grip / Arm / Tripod
AP_CJ63ZT6IC2QWJFDAWDKH8M
1000mAh LITHIUM-ION BATTERY PACK
AP_CRERS7TXQ04AL1W3RTVJP3
USB-C / microSD I/O BOARD ASSEMBLY
AP_BG9P9I70ZAZ58DHBKCOZXO
STATUS LCD DISPLAY MODULE
AP_6ZXW7XD17ZNZ114S8WZJFO
INTERNAL CAMERA CHASSIS / MIDFRAME ASSEMBLY
AP_5FRXCP1S5GJOFPUI1U044I
FRONT HOUSING / LENS BEZEL ASSEMBLY
AP_W86W1MNKNGZZUPIRL0HS64
REAR HOUSING / OUTER SHELL ASSEMBLY
AP_O65A2AS8SCKV40L37NSW6Y
MICROPHONE ARRAY ASSEMBLY
AP_YLOWYJJWG9NGSM8RDUKJJB
WI-FI / BLUETOOTH RF ANTENNA ASSEMBLY
AP_ZPWUIUCH1OUUWXEMPBAK3T
POWER MANAGEMENT / CHARGING CIRCUIT ASSEMBLY
AP_0MGXVR7ANCA5C5TM3D2UPV
IMU / GYROSCOPE SENSOR ASSEMBLY
AP_P9OU1YTKAFIO2Y895B1OIN
ONBOARD FLASH MEMORY DEVICE
AP_UY3JL4KG1GRH0PI0Y6K4UU
PROCESSOR / VIDEO SoC
AP_K3X66T8WYP7L8KN5MHNGY1
DRAM MEMORY DEVICE
AP_JLP6ILB10RER74PH13K5YN
AUDIO CODEC / MICROPHONE INTERFACE CIRCUIT
AP_M4YXDDV5CGUHNLNIPN6C85
Low Profile Side Helmet Mount (for HERO Session); OEM P/N: ARSDM-001
AP_PLOJ08EUT4B9MQUL4S6DZA
Jaws: Flex Clamp; OEM P/N: ACMPM-001
AP_SSUNRINP6NH1FTITASERHH
Handlebar/Seatpost/Pole Mount; OEM P/N: AGTSM-001
AP_V07SU7WBUKX8QUEOX562K6
Chest Harness; OEM P/N: GCHM30-001
AP_VGDO70QIZQNXE18EEFHC45
Fetch (Dog Harness); OEM P/N: ADOGM-001
AP_1LIXQA2BR82HG2KZSRG53U
The Handler (Floating Hand Grip); OEM P/N: AFHGM-001
AP_MBY3B2AOHUBODVEJ0SJM6Y
Helmet Front + Side Mount; OEM P/N: AHFSM-001
AP_ORI567OXZ0U5U8PVF67I24
Suction Cup; OEM P/N: AUCMT-302
AP_B31BYECEXZFZRJRZR7J9NF
Tripod Mounts; OEM P/N: ABQRT-002
AP_WMHPBIPU3I7LTXNLX5WS94
Floaty (For HERO4 Session); OEM P/N: ARFLT-001
AP_HXQ3OOOQVF638MTO6JBLYV
Surfboard Mounts; OEM P/N: ASURF-001
AP_IQFJ9M936C51PPNG5SHVJE
Bodyboard Mount; OEM P/N: ABBRD-001
AP_LG8WBH9ENA2L3C0LKS04V9
Vented Helmet Strap Mount; OEM P/N: GVHS30
AP_9M1LLFWBPMD1B4NB3S9448
Gooseneck; OEM P/N: ACMFN-001
AP_JAFANXC3P3P13ME0QOXP5I
Head Strap + QuickClip
AP_95S9IAFU3WQQCFFAWYVFYL
Roll Bar Mount
AP_YLAJ2U3KBX65AS1KGY1PFM
Large Tube Mount
AP_6THMXP2HHY0WU6PU294QAA
Helmet Strap Mount
AP_W1BOK6TZSTTXVIQMJHCD33
Protective Carry Case / Pouch
AP_GIDQ09FCA2E0F48KQ7QJZS
Quik Key (USB-C) Mobile microSD™ Card Reader; OEM P/N: AMCRC-001
AP_WFDYW1VSOF575NXJ859IJY
Lens Replacement Kit (HERO5 Session™); OEM P/N: AMLRK-001
AP_A8YGMVS1FB8NQVQRGLE3A0
Replacement Door (HERO5 Session); OEM P/N: AMIOD-001
AP_3X4T3T4LHHMZ0OO01NLXCJ
The Standard Frame (for HERO Session cameras); OEM P/N: ARFRM-002
AP_D16GDTJJ03TFQ49WE2Q5U0
The Frames for HERO Session, HERO5 Session & HERO4 Session; OEM P/N: ARFRM-001
AP_32VLVY3UZXD2GHRK7UH6LU
Anti-Fog Inserts; OEM P/N: AHDAF-302
AP_T98H5VG3GFTSHPHP0GU9VX
Curved + Flat Adhesive Mounts; OEM P/N: AACFT-001
AP_56P21UN4K0P3X92OG1BSGX
Grab Bag; OEM P/N: AGBAG-002
AP_L20S40ZRNYRK5X27YYTOY8
USB-C CONNECTOR RECEPTACLE
AP_SCCO6H8R3FEA5XLY922L38
microSD CARD CONNECTOR
AP_1FFUKIH6SXXE223EUQOQ33
SHUTTER BUTTON SWITCH ASSEMBLY
AP_2RVEOZ0IF179M729WNH6DM
MENU BUTTON SWITCH ASSEMBLY
AP_4HAJ5HGIYGH4XVCSCK0F2M
STATUS / RECORD LED BOARD OR LIGHT-GUIDE ASSEMBLY
AP_R27T7OBVN97Z17J62UJK0X
BUZZER / ACOUSTIC ALERT TRANSDUCER
AP_1QJVAJW6SDHXS524XRFA75
EMI SHIELD CAN SET
AP_C472EO7PM3LBW4TEXWPAQ5
THERMAL SPREADER / HEAT SINK PLATE
AP_RMP56EI84CM34VV0RH2SG4
DISPLAY FLEX CABLE
AP_Z6U850CBYGCI4IWL63B35H
MICROPHONE FLEX CABLE
AP_BZWYCUSXH1NDROCEZVT1VP
BUTTON FLEX CABLE
AP_07YY1VW6Y59ZVH1ODWRD8C
USB-C / microSD INTERCONNECT FLEX CABLE
AP_11RCM86VZ9RUKSZVGAWWF4
BATTERY LEAD / WIRE HARNESS
AP_RP3ILINJQM194PBWLORNUQ
ANTENNA FLEX / RF FEED
AP_E417ZMD7DPYYRXAKWA93PE
HERO5 Session Lens Cover
AP_8LFDRYFP8BH5RA6LDVI864
LENS COVER SEAL
AP_DA302WK5PJAIBKN7RD90RO
LENS BARREL SEAL / O-RING
AP_JOUQ6KA2QQ3A3SM4QATYNE
LENS MODULE RETAINER
AP_UY5M41D7646PREWYWO52CY
OPTICAL IR-CUT FILTER
AP_NRY9RPS1ZJY3A1P1ACMONM
DISPLAY WINDOW / COVER LENS
AP_LNUUSK30EFGNDD3UKW7Q94
DISPLAY WINDOW ADHESIVE
AP_NHVWGY7VEZKIBNK2614Y4W
WATERPROOF INTERNAL FRAME GASKET
AP_VHG2EBAG0SMDMY9WNH1WCE
FRONT HOUSING WATERPROOF GASKET
AP_H3PG2R76RRJUJRAOYWCI8G
REAR HOUSING WATERPROOF GASKET
AP_W1W505J49YWSGLRVRFJOYG
MICROPHONE ACOUSTIC WATERPROOF MEMBRANE SET
AP_2C8EKK05D40L5NRLGA1KSZ
PRESSURE-EQUALIZATION VENT MEMBRANE
AP_KZBQ91YQZL64XT63JIC95O
USB-C / microSD PORT CAVITY GASKET
AP_VIN4U9FEZBYPS3RUHDRVOT
PORT DOOR SEAL / O-RING
AP_UHE5SJOXNO9FCKUOH1ULE4
CONDUCTIVE FOAM / EMI GASKET SET
AP_WGKCS3B5HWW7QRU40VADE0
SHUTTER BUTTON CAP
AP_ECXF1GBPAKOGQ11SBZ1FCE
MENU BUTTON CAP
AP_Q6SZ0HUEYBAN84GCV01BZM
BUTTON RETAINER / SPRING SET
AP_JYBVSX3KS0KY28KGMAJM9M
MOUNTING BUCKLE
AP_NZXE9U62SQZ9IVJVHDY7S0
VERTICAL MOUNTING BUCKLE
AP_1HCOCNW9TKW4GBQZL6YHPP
SHORT THUMB SCREW
AP_P43O7XQGNJJ060OBERQW6P
LONG THUMB SCREW
AP_OJ0QP6J7G32OSSUWOFR30R
RUBBER LOCKING PLUG
AP_I88LMUDI1X6RJWHCP7TKEQ
CURVED ADHESIVE MOUNT
AP_66AXZP7D52WL9JJAK5NU6R
FLAT ADHESIVE MOUNT
AP_X9PQC6AXX3XQHTKBH5CWQX
ADHESIVE MOUNT VHB PAD, CURVED
AP_27FO8EVZVBCJBJNMKXP95B
ADHESIVE MOUNT VHB PAD, FLAT
AP_RFUY1RCWFPYXL2IJHRGX3O
SURFBOARD ADHESIVE MOUNT
AP_ZY0TLUSWZXRWKWIKDDA19R
TETHER STRAP
AP_K1YS1L0HQJ4EKJCE1YTB8X
FCS MALE PLUG MOUNT
AP_4Z5JUEPRRF1K7UMHB9Q4NQ
Mounting Buckle + Thumb Screw Replacement Set
AP_20EVF19U97KMX4GDDSI5F9
USB-C CHARGING CABLE
AP_H3JRXI4CW1A8W1P2OOPUZ9
USB-C CABLE, SUPERCHARGER
AP_BOI7POQ5BHK9PLMFRG6SF1
Wi-Fi Remote Charging Cable
AP_2YPC776CZQEMEQE0ZIFI0M
Remo Charging Cable
AP_7K32GCL04UIZ93SC1O2HUC
Smart Remote Charging Cable
AP_BOBE29MZNFLM8TU4R5004H
SUPERCHARGER US PLUG ADAPTER
AP_OCNW4NCVZ4WZU6DQGOGH04
SUPERCHARGER UK PLUG ADAPTER
AP_V6PXPWM9O6E6NOK2ZLDCH7
SUPERCHARGER EU PLUG ADAPTER
AP_XT4M6FZEQG3TTS4QF9V8VK
SUPERCHARGER AU PLUG ADAPTER
AP_YKJ8YUOM21PBUR7V127K1E
microSD CARD, CLASS 10 / UHS-I
AP_J922BZUKHRY1ZXIVAJWS18
microSD CARD ADAPTER
AP_QMVP72Y2ZJMW8NY8HTHI00
POLYBAG, CABLE / MOUNTING HARDWARE
AP_P8BQKFJ3RYVN0IAZXKZDF3
USB-C SERVICE / FIRMWARE PROGRAMMING CABLE
AP_74E0DMAOE1FJCQ9ER91G75
Portable Power Pack USB-C Cable
AP_4E43DN4MD0GFH66Y2UUNYX
Portable Power Pack USB-A Cable
AP_FZZI41C6GY6QT82W9GWD3R
FASTENER SET, INTERNAL PCB / CHASSIS
AP_H7CIPZG2LTVDTSAAEZDWET
FASTENER SET, HOUSING
AP_RUER6FQ6P2NH1DU674U7PP
SCREW, LENS COVER
AP_4RT4F5135CIEUNGW1TFPQT
SCREW, PCB MOUNTING
AP_8DI4G4OPEXUISH3RCL64B5
SCREW, CHASSIS / FRAME
AP_Q9ZTUD4PSDTLHUAYY6Q6W9
SCREW, PORT DOOR RETAINER
AP_9NQSS30FEJAK401RL1X6ZZ
FRONT LENS WINDOW ADHESIVE / SEALANT
AP_K4CFANXD686HPXUQRLHNE3
HOUSING STRUCTURAL ADHESIVE
AP_U2OPJJB9DIL4IM7FXBH7FQ
ADHESIVE FOAM / DUST SEAL SET
AP_RV50JZ8DNEZH6SJM4GRZVT
ADHESIVE CAMERA ANCHOR
AP_ADJ22POTO7XAKA5OAZSQXU
SERVICE RETURN FOAM INSERT
AP_CRWUQQV57E8DXQUX37RCRF
SERIAL / REGULATORY ID LABEL, HWMR1
AP_T53MEU6UO354QSXCXCRAIO
FCC ID LABEL, CNFHWMR1
AP_KGLSI54RBIGWXIXZJWK9WA
CE / REGULATORY COMPLIANCE LABEL
AP_CNM4VJ6PA5Y1D04RU69YK0
MODEL / RATING LABEL, 5 V 1 A
AP_P641TEWP450WBB0VQ9NBUY
GoPro LOGO / BRANDING LABEL SET
AP_SEYTSL7ZF4MUOH16BBZ3JK
WARNING / SAFETY LABEL SET
AP_7M7IQQPAZRW94DWX40WVLL
CARTON SEAL / TAMPER LABEL
AP_N8BJOE2NYRCEI2M5X7SPV0
UPC / BARCODE LABEL
AP_7O7GZG7GFB3UU03UM6UBUH
SERIAL NUMBER CARTON LABEL
AP_FF0X82U9ZL5GADJCIJTGNU
REGION / LANGUAGE CARTON LABEL
AP_QBG04ITH2REUNF06X166ZO
SERVICE TAMPER / VOID LABEL
AP_NCQH5UAKPYALEKGU0UMK8P
CAMERA FIRMWARE / UPDATE PACKAGE
AP_OPL90PQELXK3JOY55GQ7HT
GoPro CAPTURE / QUIK MOBILE APPLICATION SOFTWARE
AP_0V76W6CLKEMHQR5XKYTWB0
QUIK DESKTOP APPLICATION SOFTWARE
AP_EAQPP2RYJ2FIAQPQZZIAT6
GoPro LABS FIRMWARE PACKAGE
AP_6YRLUMHNMWFPXLNGMEFKJJ
USER MANUAL, ENGLISH
AP_7FI7LRNRHZHQPPVMFH9FY0
USER MANUAL, ESPAÑOL - LATIN AMERICA
AP_2XVMC4SQRTI41RKR8RQ65X
USER MANUAL, ESPAÑOL - SPAIN/EUROPE
AP_0039MQSLP5L5QOEGHJ9XZ9
USER MANUAL, DEUTSCH
AP_VDAK0WTO5NP9XAWL0JV7IE
USER MANUAL, FRANÇAIS
AP_RONS3K3S3S0LDC81X3TX27
USER MANUAL, ITALIANO
AP_L537WNZ19IH0DJOXBNYGNQ
USER MANUAL, NEDERLANDS
AP_PSKTQ39RF3EX26VN1POACM
USER MANUAL, POLSKI
AP_C7HBVMUKEBD7DDIHBTCBT4
USER MANUAL, PORTUGUÊS - BRAZIL/LATIN AMERICA
AP_31XZRBCF1NCI91JHDP0PNK
USER MANUAL, РУССКИЙ
AP_M19PC4IGQSTUB66PDBYAIS
USER MANUAL, SVENSKA
AP_QM6OVDCHJVQSU7LLQZ1W8J
USER MANUAL, 中文简体
AP_D39KUHUQ7T7H0ZFFC7F1NL
USER MANUAL, 中文繁體
AP_IXQI5KO5G92HKHJCXUCXTW
USER MANUAL, 日本語
AP_95V6LEIS6SC58YW8OUSJS7
USER MANUAL, 한국어
AP_VPGWH910P20F5SFV9AB2KK
QUICK START GUIDE
AP_M7DIAEOPRZ6BFP2FZ9NA8E
IMPORTANT PRODUCT + SAFETY INSTRUCTIONS
AP_BBNVFOVK5HZUO84DCHIF9T
LIMITED WARRANTY / WARRANTY INFORMATION
AP_FFAE05FHNL0HOZPVMHSQ4X
DECLARATION OF CONFORMITY DOCUMENT
AP_AVJGLKS7H08FU1UXDBUJF1
REGULATORY INFORMATION INSERT
AP_Y7OZR7EO57DX0Z6SYLK0OT
MOLDED CAMERA PROTECTIVE INSERT
AP_FM9MB5062EGI8ODDKRPSNB
ACCESSORY COMPARTMENT INSERT
AP_VAGLSPIAFH0VNZ3NT5MCZM
QUICK START CARD / PACKING LIST
AP_35Z2MB1LB5TCY8FNSF4I7P
SHIPPING / RETAIL OUTER CARTON
AP_R926HN0MDN8RRQQXLVB4UU
RETAIL DISPLAY INNER CARTON / TRAY
AP_AOCNAJH264IJU6SU5SXGLY
POLYBAG, CAMERA / FRAME
AP_NRX6352QNSJRHG2XCXMBRL
DISPLAY PROTECTIVE FILM
AP_AQNS0ISLSLWHNWHI1VL4HQ
SERVICE RETURN SHIPPING CARTON
AP_MUNMT349IMBAIRONXKUMLD
SERVICE ANTI-STATIC BAG
AP_FZQ2I8TTKODCI32XN6DU2L
SERVICE MOISTURE-BARRIER BAG
AP_RTD4VXR8NIEUCG4CLH75C9
SERVICE DESICCANT PACK
AP_UBUIMAC7ZE7VQG89SCYBZC
THERMAL INTERFACE PAD SET
AP_H0HTNV4ZFE3ISHEK19Q0EX
BATTERY INSULATION / RETENTION PAD SET
AP_O82G6Y4IJS6XTBI9CX2RQ8
INTERNAL FLEX CIRCUIT / INTERCONNECT SET
AP_HRE1DKHX8MQSB9MWL9ZA3D
PORT DOOR HINGE / RETAINER ASSEMBLY
AP_UELSBJ79JVWWP6HWTN1RDI
PORT DOOR LATCH COMPONENT
AP_1BC7S4SJUQJT4A2JKPB4HJ
LENS COVER SCREW SET
AP_TRHCEUGR3LP2V6Z1KMB9V5
LENS REPLACEMENT SCREWDRIVER
AP_VFSM2LBCGH2GSDNFFOKGW4
SHUTTER BUTTON WATERPROOF SEAL
AP_6B9YPL98HFK85504QTPREL
MENU BUTTON WATERPROOF SEAL
AP_IABODXQ1QUFJ91CYR9IJBE
FRONT STATUS LED LIGHT PIPE
AP_GGLFTQKZP1EM5HJ0DKYU3S
REAR STATUS LED LIGHT PIPE
AP_1D1G2BLURMFIQZHO04MD5I
MICROPHONE PORT GRILLE / MESH SET
AP_G5MUJCIUKDJ8GIH8OTBKDI
THE STANDARD FRAME, REPLACEMENT FRAME ONLY
AP_5KO0H1AZW2LD73Z3755SGE
LOW-PROFILE FRAME, REPLACEMENT FRAME ONLY
AP_FUWHV5ZEQM7S5TS9OAM8FL
SWIVEL MOUNT BUCKLE ASSEMBLY
AP_N33FLJV9VYU4IGXDVA9LZI
ACCESSORY INSTRUCTION SHEET, STANDARD FRAME
AP_WL867CIB6AB7VJC0T0SND9
ACCESSORY INSTRUCTION SHEET, LENS REPLACEMENT KIT
AP_LP07SYFFVP2D3RTDCWH9AM
ACCESSORY INSTRUCTION SHEET, REPLACEMENT DOOR
AP_8CDKGVUGI0KFBMYL0QKVRX
ACCESSORY INSTRUCTION SHEET, REMO
AP_XK4KDE8PYP9DQO52J3ONB9
ACCESSORY INSTRUCTION SHEET, SUPERCHARGER
AP_WR18YZQUWHWUT7GU6Y4MY8
ACCESSORY INSTRUCTION SHEET, PRO 3.5mm MIC ADAPTER
AP_KEGK0ETTZL1YD27QUMX20B
PROTECTIVE LENS FILM
AP_NN9PBE2D4346P7XIQ51M2Z
OPTICAL TEST CHART / ALIGNMENT TARGET
AP_JJVVF8ODKY2R493R8BMB0A
Camera Tethers
AP_CK6USR022DX3JUL50YNME8
Remo Clip / Mount
AP_CKVG59GUI7CKV4COQEKMSU
Remo Wrist Strap
AP_976CIT9REV9GV2UR7SES2X
Smart Remote Wrist Strap

Repair, service & parts, for your GoPro HERO5 Session

  1. 1 Repairs are performed on a best-effort basis. Acme Revival utilizes a network of sophisticated technicians and engineers with diverse service offerings; despite this, factors that influence the repair outcome may ultimately prove unsuccessful. Acme Revival makes no claim that it can, guarantee a repair before your device is sent in for diagnostic evaluation; even then, repair and diagnostic work are not mutually exclusive. Despite well-intentioned quoting, repairs may still prove unsuccessful.
  2. 2 Parts known to Acme Revival via Acme’s Neural Network and documented discovery. These parts may not represent OEM cataloging nor does Acme Revival guarantee display accuracy. Always check with Acme’s Help Desk to ensure availability and accuracy. Parts may not be in new condition, may be unavailable, discontinued, or not offered for independent sale.