Your device:

Status: Paid, Shipped

Niton XL2 XRF Analyzer

s/n: *

ref: 33749

1

Customer States:

Suspected issue : Electrical
Power on? : Yes
Error message? : No
“We can run one sample but need to turn it off and restart it to get the next sample test. Indicates memory issues.”

owner provided claim evidence:

Owner Address:

Vacuum Engineering Materials, 1275 Round Table Drive, Dallas TX 75247

Owner Name:

Remis Martinez

Owner Contact:

rmartinez@vem-co.com

469-268-6291

Initial Inbound Diagnostic Evaluation:

Device has undergone inbound diagnostic evaluation.

inbound images:

Repair / Service Updates:

November 3, 2022

Device memory was overloaded, erased memory. Device is taking multiple readings and passing system check where it did not before.

November 14, 2022

Repair completed. Device is being packaged and readied for return shipment to the customer. Quote sent.

Return shipping tracking information:

UPS : 1Z3W9F050324304987
LINE OPCODE TECH TYPE HOURS TOTAL
INITIAL DIAGNOSTIC EVALUATION 0.00
[LAB]_002 - DISASSEMBLY OF DEVICE TO COMPONENT LEVEL BASIS 125.00
[LAB]_205 - Diagnostic scope of damage/component failure/trace damage/power failure on control printed circuit board 225.00
[LAB]_215- Diagnostic scope of hard drive (non-solid-state-drive) functions and health 325.00
[LAB]_90090 -Software Calibration, memory/reprogramming verified or performed 475.00
COMPLIMENTARY CLEANING + DISINFECT 0.00
RETURN SHIPPING / FREIGHT 0.00

PARTS/ACCESSORY WARRANTY DISCLAIMER: ALL PARTS AND ACCESSORIES ARE SOLD AND ALL REPAIRS ARE PROVIDED BY ACME REVIVAL AS-IS. ACME REVIVAL HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF PARTS OR PRODUCTS OR THE REPAIR. THE ONLY WARRANTIES ON PARTS AND ACCESSORIES OR REPAIRS ARE THOSE WHICH MAY BE OFFERED BY THE MANUFACTURER OR THE ORIGINAL PARTS DISTRIBUTOR AND ONLY SUCH MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM ACME REVIVAL ANY CONSEQUENTIAL DAMAGES DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INCIDENTAL DAMAGES.

DESCRIPTION TOTALS
TOTALS FORWARD 1,150.00
SALES TAX 0.00
MISC. CHARGES 0.00
(WARRANTY DEDUCTION) 0.00
PLEASE PAY THIS AMOUNT 1,150.00