Trackball / Ring Tracking Failure
Optical trackballs or their third-axis rings can become erratic, insensitive, or unresponsive, interfering with grading adjustments. Trackball behaviour and responsiveness have also required software fixes.
FilmLight
Repair, Service, and Parts
Acme Revival is an independent repair network that operates separately from the manufacturers whose devices we service. Our independence enables a repair model that exists beyond manufacturer-controlled strategies, while preserving the ability to work with manufacturers where appropriate.
London, United Kingdom
Manuf. Location
≈ US $10M
Annual Revenue (est)
Media Post-Production
End Use Segment
FilmLight Limited is a UK manufacturer and developer of professional colour-grading, image-processing and media workflow technology used in film, television, commercials and broadcast post-production. The company is best known for its Baselight colour-grading and finishing platform, offered as both software and dedicated high-performance hardware systems, along with Blackboard and Slate grading control panels, FLUX storage, Daylight dailies software, Baselight Editions and Truelight colour-management technology. Its products are designed around an integrated colour workflow spanning production through final post-production and finishing. FilmLight manufactures hardware in London and develops its own dedicated grading control surfaces and systems, while some configurations incorporate third-party workstation components; for example, Baselight ONE is based on a specifically configured HP workstation.
2 Most Seen Failures:
Rotary Encoder Input Failure
Optical encoders can fail to register movement correctly or respond inconsistently. Blackboard 2 has specifically had slow encoder movements go unreported, requiring a firmware update.
Control Surface Connection / Detection Failure
Blackboard panels may fail to be detected by the Baselight system or may lose their connection during operation. Published fixes include Blackboard 2 detection problems and memory issues associated with reconnecting the panel.
Adaptive Key / Button Failure
Panel buttons can become unresponsive, incorrectly labelled, or perform the wrong operation. Published Blackboard fixes include broken keypad buttons, incorrect labels, disappearing controls, and incorrect button behaviour.
Display / Panel Screen Failure
Blackboard and Slate display screens can fail to update correctly, display incorrect information, or become unresponsive. FilmLight has issued fixes addressing slow Blackboard 2 screen updates and related control-surface display behaviour.
Jog / Shuttle Control Failure
The jog/shuttle wheel can exhibit poor low-speed response or inaccurate navigation behaviour. Blackboard 2 firmware/software changes have specifically addressed responsiveness and timeline-navigation problems with this control.
Power Supply / Power-Up Failure
A failed or unstable external/internal power supply can prevent a Slate or Blackboard panel from powering up or operating reliably. FilmLight panels depend on dedicated DC supplies, including 24 V inputs, making the PSU and its connections a central hardware failure point.
USB / DVI / Ethernet Interface Failure
Communication can fail through the panel's host interfaces or associated cabling, resulting in an undetected or partially functioning control surface. Depending on the model, FilmLight panels use USB, DVI-D, or Ethernet connections between the panel and host system.
Baselight Workstation / Storage Hardware Failure
Baselight ONE, TWO, and X systems can suffer workstation-component, GPU, boot-drive, NVMe/storage, or RAID-related faults that prevent startup or normal operation. FilmLight provides remote fault diagnosis, parts replacement, and hardware repair coverage specifically for FilmLight-supplied systems.
1 Acme Revival offers repair, service, and part rebuild opportunities for most FilmLight devices.
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- 1 Repairs are performed on a best-effort basis. Acme Revival utilizes a network of sophisticated technicians and engineers with diverse service offerings; despite this, factors that influence the repair outcome may ultimately prove unsuccessful. Acme Revival makes no claim that it can, guarantee a repair before your device is sent in for diagnostic evaluation; even then, repair and diagnostic work are not mutually exclusive. Despite well-intentioned quoting, repairs may still prove unsuccessful.
- 2 Per information known, researched and collected by Acme Revival and its systems at time of page publishing (September 28, 2026).
- *Information regarding this manufacturer/brand/organization is estimated with information collected and known to Acme Revival. This information is intended to provide insights into the spotlight entity, however may not be accurate— information is strictly of estimate nature only.
- **The model list shown here may not be an all-inclusive list of the EcoFlow product range. Model list has been derived per information known, researched and collected by Acme Revival and its systems for the US market.
