Card Feed Failure
Cards fail to enter the printing mechanism or feed intermittently. Common causes include worn or dirty feed rollers, incorrect card-thickness settings, static, stuck cards, or feeder wear.
Evolis
Repair, Service, and Parts
Acme Revival is an independent repair network that operates separately from the manufacturers whose devices we service. Our independence enables a repair model that exists beyond manufacturer-controlled strategies, while preserving the ability to work with manufacturers where appropriate.
Beaucouzé, France
Manuf. Location
≈ US $127.38M
Annual Revenue (est)
Card Personalization
End Use Segment
Evolis is a French OEM specializing in card personalization and identification systems, particularly desktop and industrial printers used to print, encode, and issue plastic and identification cards. The company designs and manufactures its card-personalization solutions at its factory in Beaucouzé, France, and offers direct-to-card and retransfer printers, card encoders, laminating systems, consumables/ribbons, personalization software, signature pads, and identification accessories. Its equipment is used for employee and access-control badges, payment and banking cards, student IDs, transportation cards, loyalty cards, government IDs, event credentials, and similar applications. Evolis describes itself as the global leader in decentralized card issuance; it has more than 450,000 printers installed, sells through roughly 3,000 partners in 140 countries, and manufactured 58,317 printers in 2025. Evolis
2 Most Seen Failures:
Card Jam / Transport Failure
Cards become stuck while traveling through the printer, causing a mechanical error and stopping the print job. Jams are frequently associated with dirty rollers, incorrect card thickness, warped or adhering cards, transport components, or card-path sensor issues.
Printhead Failure
A dirty, worn, or damaged thermal printhead produces horizontal white lines, missing portions of images, blank cards, or consistently poor output. Physical contamination and incompatible or dirty card stock can accelerate printhead damage.
Ribbon Breakage / Ribbon Transport Failure
The ribbon tears, wrinkles, fails to advance, or cannot be correctly wound through the printing mechanism. Incorrect ribbon installation, synchronization, excessive heat or print settings, dirty transport components, and mechanical ribbon-drive problems can cause recurring failures.
Poor or Inconsistent Print Quality
Cards show faded areas, spots, blurred images, color inconsistencies, white lines, or incomplete printing. Dirty cleaning rollers or printheads, contaminated cards, wrinkled ribbons, incompatible card stock, and incorrect transfer or print settings are common causes.
Card Flipper / Duplex Transport Failure
Duplex-capable printers can fail while reversing or repositioning a card for printing on the second side. Miscalibration, dirty transport components, card jams, sensor problems, or faults in the flip mechanism can prevent the card from completing its path.
Magnetic Encoder Read/Write Failure
The printer fails to write, read, or verify data on a magnetic-stripe card. Incorrect card orientation, damaged stripes, HiCo/LoCo configuration mismatches, improperly formatted data, or encoder hardware problems are common causes.
Transfer Film Failure
Retransfer models such as Avansia can fail to recognize, feed, or wind the transfer film, sometimes producing film wind-up or invalid-film errors. Torn film, dirty feed rollers, cassette problems, sensor faults, or transfer-film drive problems can interrupt printing.
Communication / Printer Detection Failure
The printer stops responding to the host computer or print jobs remain stalled despite the printer being powered. Loose or damaged USB connections, interface faults, driver or firmware problems, stuck print queues, or printer electronics can cause loss of communication.
1 Acme Revival offers repair, service, and part rebuild opportunities for most Evolis devices.
Connect with a technician.
- 1 Repairs are performed on a best-effort basis. Acme Revival utilizes a network of sophisticated technicians and engineers with diverse service offerings; despite this, factors that influence the repair outcome may ultimately prove unsuccessful. Acme Revival makes no claim that it can, guarantee a repair before your device is sent in for diagnostic evaluation; even then, repair and diagnostic work are not mutually exclusive. Despite well-intentioned quoting, repairs may still prove unsuccessful.
- 2 Per information known, researched and collected by Acme Revival and its systems at time of page publishing (September 28, 2026).
- *Information regarding this manufacturer/brand/organization is estimated with information collected and known to Acme Revival. This information is intended to provide insights into the spotlight entity, however may not be accurate— information is strictly of estimate nature only.
- **The model list shown here may not be an all-inclusive list of the EcoFlow product range. Model list has been derived per information known, researched and collected by Acme Revival and its systems for the US market.
