Thread/Matter Connectivity Drops
Eve devices become unreachable or show “No Response” despite other smart-home devices remaining connected. Power cycling, resetting, or rebuilding the Thread connection may temporarily restore operation.
Eve
Repair, Service, and Parts
Acme Revival is an independent repair network that operates separately from the manufacturers whose devices we service. Our independence enables a repair model that exists beyond manufacturer-controlled strategies, while preserving the ability to work with manufacturers where appropriate.
Germany
Manuf. Location
≈ US $20M
Annual Revenue (est)
Smart Home
End Use Segment
Eve Systems GmbH is a German smart-home device company specializing in connected residential products designed around privacy, interoperability, and local control. Its portfolio includes smart plugs and energy monitors, radiator thermostats, environmental and weather sensors, door/window and motion sensors, lighting controls, water controllers, and related home-automation devices. Eve was particularly known for its Apple HomeKit ecosystem and became an early adopter of Thread and Matter smart-home standards, allowing newer devices to operate across major smart-home platforms. ABB acquired Eve Systems in 2023 and incorporated the business into its Electrification portfolio.
2 Most Seen Failures:
Failure to Pair or Re-Pair
Devices fail to join HomeKit/Matter after a reset, firmware upgrade, battery replacement, or removal from the home. Some units remain visible on the network but repeatedly fail during commissioning.
Stuck or Failed Power Relay
Eve Energy plugs can indicate that they have switched off while continuing to supply power to the connected load. Reports point to the internal mechanical relay sticking or eventually failing.
Camera Wi-Fi Dropouts
Eve Cam and especially Eve Outdoor Cam can repeatedly disconnect from Wi-Fi, interrupting live viewing and recording. Some installations exhibit the problem despite otherwise strong and stable Wi-Fi coverage.
Motion Sensor Freezing or Missed Detection
Eve Motion units can freeze, become stuck in a motion state, stop updating occupancy/lux values, or cease triggering automations. Removing the batteries or resetting the sensor is commonly reported as a temporary recovery method.
Door/Window Sensor False or Stuck States
Eve Door & Window sensors can report false open/closed transitions, remain stuck in one state, or stop reporting completely. Battery replacement may temporarily resolve the behavior, but some reports describe recurrence requiring replacement of the sensor.
Thermostat Valve/Motor Failure
Eve Thermo units can fail calibration because the actuator cannot move the radiator valve, or incorrectly leave a radiator heating when the device reports the valve as closed. Motor/actuator problems and valve-fit/calibration issues produce similar symptoms.
Aqua Valve/Gasket Leakage
Eve Aqua units can develop leaks around or inside the valve assembly as seals and gaskets deteriorate. More severe failures allow water to continue flowing even when the controller reports that watering is off.
Incorrect or Missing Battery Status
Battery-powered Eve sensors can become unreachable without providing an accurate low-battery warning, while the Eve app may continue reporting apparently adequate battery charge. Eve Weather and Door & Window owners have reported devices recovering immediately after battery replacement despite the prior battery status appearing normal.
1 Acme Revival offers repair, service, and part rebuild opportunities for most Eve devices.
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- 1 Repairs are performed on a best-effort basis. Acme Revival utilizes a network of sophisticated technicians and engineers with diverse service offerings; despite this, factors that influence the repair outcome may ultimately prove unsuccessful. Acme Revival makes no claim that it can, guarantee a repair before your device is sent in for diagnostic evaluation; even then, repair and diagnostic work are not mutually exclusive. Despite well-intentioned quoting, repairs may still prove unsuccessful.
- 2 Per information known, researched and collected by Acme Revival and its systems at time of page publishing (September 28, 2026).
- *Information regarding this manufacturer/brand/organization is estimated with information collected and known to Acme Revival. This information is intended to provide insights into the spotlight entity, however may not be accurate— information is strictly of estimate nature only.
- **The model list shown here may not be an all-inclusive list of the EcoFlow product range. Model list has been derived per information known, researched and collected by Acme Revival and its systems for the US market.
