Acme Revival is an independent repair network that operates separately from the manufacturers whose devices we service. Our independence enables a repair model that exists beyond manufacturer-controlled strategies, while preserving the ability to work with manufacturers where appropriate.
EPOS Group A/S is a Danish professional audio technology OEM specializing in communication and collaboration equipment for businesses. The company designs and sells wired, wireless, Bluetooth and DECT headsets, professional earbuds, speakerphones, video/conferencing products and supporting software, with products aimed particularly at offices, hybrid workers, contact centers and unified-communications environments. EPOS traces its audio expertise to the former Sennheiser Communications business and emphasizes acoustic engineering, voice pickup, active noise cancellation and speech intelligibility. The company is particularly known for its IMPACT, ADAPT and EXPAND product families and integrations/certifications for enterprise collaboration platforms such as Google Meet. EPOS describes itself as designing, manufacturing and selling high-end audio solutions for business professionals worldwide.
The headset produces no sound, loses audio intermittently, or experiences dropouts during use. The fault may appear on one or both audio channels and can be associated with the headset connection, dongle, cable, or internal audio path.
The microphone stops capturing speech, produces little or no microphone output, or operates intermittently. On models with a boom microphone, the mute or boom mechanism may also fail to restore microphone operation correctly.
The headset fails to pair, repeatedly disconnects, or cannot maintain a stable Bluetooth or proprietary wireless connection. Previously paired devices or the supplied wireless dongle may also stop reconnecting reliably.
The headset does not charge, will not power on from the battery, or exhibits significantly reduced usable battery operation. Charging may fail through the cable, USB connection, charging contacts, or charging stand depending on the model.
The computer or headset fails to recognize the USB interface or wireless dongle, preventing audio or communication. The device may disappear from available playback and recording devices or stop responding until it is disconnected or reset.
Audio, microphone, or connectivity becomes intermittent or completely unavailable because of a poor connection at a detachable cable, headset socket, USB connector, or charging contact. Movement of the cable or connector may cause the fault to appear and disappear.
The headset or dongle behaves incorrectly after a firmware, configuration, or internal device-state problem. Symptoms can include lost audio, failed connectivity, abnormal controls, or a device that requires a reset or firmware recovery before functioning again.
Headset or dongle buttons, switches, volume controls, or other hardware controls stop responding to user input. In some cases the entire device appears frozen even though it remains powered.
Active Noise Cancellation or related noise-control functionality fails to activate or operate as expected on equipped models. The problem may accompany power, battery, firmware, control, or headset-state faults.
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Payable to ACME REVIVAL INC, write EPOS in memo line, and mail your check to: 191 University Blvd. Suite 340, Denver, CO 80206. Payment are collected every weekday excluding federal holidays.
