Device Not Recognized
USB flash drives, SSDs, and memory cards may fail to appear in File Explorer or the operating system. The issue can persist after changing ports, cables, readers, or computers, indicating a potentially defective device.
EMTEC, Kodak
Repair, Service, and Parts
Acme Revival is an independent repair network that operates separately from the manufacturers whose devices we service. Our independence enables a repair model that exists beyond manufacturer-controlled strategies, while preserving the ability to work with manufacturers where appropriate.
Trébeurden, France
Manuf. Location
≈ US $234M
Annual Revenue (est)
Consumer electronics Dexxon Plus
End Use Segment
Dexxon Groupe is a French technology-products group specializing in IT distribution, data-storage products, printing solutions and consumer electronics. Its Dexxon Data media division distributes printing systems, consumables and data-storage media from major technology manufacturers, while its consumer-facing EMTEC brand covers products such as USB flash drives, memory cards, SSDs, mobile storage and related computer/mobile accessories. Dexxon traces its roots to a magnetic-media manufacturing operation founded in 1975 and subsequently evolved into a large international distributor, supplying customers across more than 70 countries. The group is particularly associated with data storage and printing, while EMTEC represents its branded consumer-product business.
2 Most Seen Failures:
Write-Protected / Locked Storage
USB flash drives and SD cards can become stuck in a state where files can be read but cannot be written, deleted, or formatted. EMTEC specifically provides a Restore utility for logical write-lock failures, while persistent cases may require replacement.
Slow Read/Write Performance
Flash drives, SSDs, and memory cards can exhibit substantially reduced transfer speeds. Common triggers include buffer saturation, incompatible or slower interfaces, hubs, cables, card readers, and PCIe/SATA compatibility limitations.
Corrupted Files or Data
Stored files can become corrupted or unreadable on USB flash drives and other storage products. EMTEC recommends attempting data recovery followed by reformatting when corruption occurs.
Drive Capacity Missing / Inaccessible
A failing flash drive may appear by name while its storage capacity is unavailable, or Windows may produce errors such as "Please Insert Disk" or request formatting. Reports involving EMTEC drives associate these symptoms with logical corruption or a failing drive.
Intermittent USB / Cable / Power Connection
External SSDs and other USB storage devices can disappear or malfunction because of inadequate hub power, incompatible cables, or unstable USB connections. EMTEC specifically recommends direct connection, alternate cables and ports, and externally powered hubs when diagnosing this behavior.
Wi-Fi Connectivity / Streaming Instability
Dexxon/EMTEC wireless hardware such as the GEM Box and Connect-series devices can experience weak or unsuitable Wi-Fi connectivity, resulting in slow downloads, streaming stutter, or inability to use network-dependent features reliably. Wired Ethernet is documented as improving performance in affected scenarios.
System Lag / Application Instability
GEM Box hardware can exhibit long loading times, menu lag, application slowdown, crashes, and stuttering during demanding games. Reviews attribute much of this behavior to limited processing power and memory as well as network conditions.
Controller Pairing / Battery Failure
GEM Box controllers can fail to respond or pair correctly with the console, requiring Bluetooth re-pairing or a hardware reset. User reports also document rechargeable controller batteries that no longer hold a usable charge.
1 Acme Revival offers repair, service, and part rebuild opportunities for most EMTEC, Kodak devices.
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- 1 Repairs are performed on a best-effort basis. Acme Revival utilizes a network of sophisticated technicians and engineers with diverse service offerings; despite this, factors that influence the repair outcome may ultimately prove unsuccessful. Acme Revival makes no claim that it can, guarantee a repair before your device is sent in for diagnostic evaluation; even then, repair and diagnostic work are not mutually exclusive. Despite well-intentioned quoting, repairs may still prove unsuccessful.
- 2 Per information known, researched and collected by Acme Revival and its systems at time of page publishing (September 25, 2026).
- *Information regarding this manufacturer/brand/organization is estimated with information collected and known to Acme Revival. This information is intended to provide insights into the spotlight entity, however may not be accurate— information is strictly of estimate nature only.
- **The model list shown here may not be an all-inclusive list of the EcoFlow product range. Model list has been derived per information known, researched and collected by Acme Revival and its systems for the US market.
