Acme Revival is an independent repair network that operates separately from the manufacturers whose devices we service. Our independence enables a repair model that exists beyond manufacturer-controlled strategies, while preserving the ability to work with manufacturers where appropriate.
DiGiGrid is a professional-audio hardware OEM created through a collaboration between Waves Audio and DiGiCo to bring Waves' SoundGrid networking and real-time DSP technology into studio, live-sound and broadcast workflows. The company makes advanced networked audio interfaces, MADI-to-SoundGrid interfaces, DSP servers, Pro Tools connectivity hardware and desktop audio interfaces. Its products connect DAWs, mixing consoles, I/O hardware and processing servers over Ethernet, enabling high-channel-count recording and low-latency real-time plugin processing. DiGiGrid is particularly known for its MGB/MGO/MGR MADI interfaces, SoundGrid-based networking, high-quality mic preamps and interfaces used in professional studio, touring and broadcast systems.
The DiGiGrid unit powers on but is not detected by SoundGrid Studio/MultiRack, often showing a red network-status LED. Ethernet connectivity, network-adapter configuration, cabling, or device firmware can prevent discovery.
The unit fails to boot correctly or disappears from the SoundGrid inventory after an unsuccessful firmware update. A white status LED can indicate a malfunction or firmware-load/boot failure, with affected models providing a hardware reset/force-update recovery procedure.
Audio intermittently cuts out even though the interface remains connected, sometimes requiring a device power cycle or host restart. Driver/OS compatibility, network configuration, buffer settings, or SoundGrid communication problems can produce this symptom.
Output becomes heavily distorted, unclear, clicking, or otherwise corrupted despite previously operating normally. Reported causes include driver/OS issues, synchronization problems, inappropriate buffer configuration, and DSP overload.
The interface fails to lock correctly to SoundGrid Sync-over-Ethernet, Word Clock, MADI, AES/SPDIF, or another selected clock source. Loss or mismatch of synchronization can result in clicks, corrupted audio, dropouts, or no usable audio.
The device appears online and routing appears valid, but no audio reaches the analog or headphone outputs. SoundGrid driver configuration, routing, server requirements, and unsupported network-buffer settings can all create an apparently functional system with silent outputs.
IOS/IOS-XL and DLS systems can reach the processing limit of their internal SoundGrid server under sufficiently heavy plugin loads. At or beyond the available DSP capacity, playback can exhibit clicks, dropouts, corruption, or stop operating fluently.
The interface does not start normally, repeatedly fails during startup, or requires power cycling before returning to operation. External-adapter-powered models such as MGB/MGO add the power adapter and its connection as additional points of failure.
MGB/MGO and other digitally connected DiGiGrid models can be visible on the SoundGrid network while failing to pass the expected MADI, AES, ADAT, or S/PDIF audio. Cable/transceiver problems, digital-format configuration, clocking, or loss of synchronization are common fault domains when the network side remains operational.
Connect with a technician.
Orders can typically be cancelled 24 hours prior to shipping
Get a real-time offer. Enter the make and model to begin.
Acme offers several ways to pay your service or repair balance.
Securely powered by 
This service is provided by Community Federal Savings Bank (“CFSB”), member FDIC, for which GoCardless Ltd acts as a third-party servicer.
Payable to ACME REVIVAL INC, write DiGiGrid in memo line, and mail your check to: 191 University Blvd. Suite 340, Denver, CO 80206. Payment are collected every weekday excluding federal holidays.
