Digigram

Repair, Service, and Parts

Digigram repair, service, and parts

Acme Revival is an independent repair network that operates separately from the manufacturers whose devices we service. Our independence enables a repair model that exists beyond manufacturer-controlled strategies, while preserving the ability to work with manufacturers where appropriate.

Montbonnot-Saint-Martin, France
Manuf. Location
≈ US $7M
Annual Revenue (est)
Professional Audio
End Use Segment

Digigram is a French professional-audio electronics OEM founded in 1985, specializing in high-reliability digital audio and Audio-over-IP hardware and software. The company designs and manufactures professional PCI/PCIe sound cards, IP audio codecs, gateways, audio interfaces, and network-audio transport solutions used primarily in broadcast and other mission-critical communications environments. Its technology is deployed by radio and television broadcasters as well as customers in transportation, aviation, defense, security, emergency communications, public-address and industrial applications where reliable audio transmission is essential. Digigram is particularly known for professional sound cards and its expertise in Audio-over-IP, including AES67, RAVENNA and SMPTE ST 2110 technologies. The company has expanded its professional-audio portfolio through acquisitions including network-audio specialist AuviTran and noise/vibration measurement company OROS. Le Journal des Entreprises

2 Most Seen Failures:

Sound Card Not Detected by Windows

VX, PCX, and ALP-family cards may fail to appear in Windows when the installed driver does not support the card's hardware revision. Digigram specifically notes that component changes can require newer driver releases.

Audio Dropouts and Artifacts

Older VX, PCX, and LCM cards can experience intermittent audio dropouts, clicks, or artifacts, particularly on systems with high DPC latency. Other PCI/PCIe devices and drivers can contribute to the problem.

Host Computer Fails to Boot

Some HP desktops, workstations, and ProLiant servers can fail to boot when a Digigram VX, PCX, or LX-MADI PCIe card is installed. Digigram attributes this to motherboard incompatibility with the PCIe bridge used by the cards.

Blue Screen / System Crash

VX sound cards can trigger Windows BSODs on some HP computers because of conflicts involving DMA management and DMA protection. The failure is host-platform dependent rather than necessarily a physically defective audio card.

Driver Installation / Code 52 Failure

Digigram hardware can become unusable when Windows rejects its driver with a Code 52 digital-signature error. This is particularly documented for Windows 7 and Windows 8 installations of HR Runtime.

Hardware-Revision / Driver Mismatch

Later production revisions of VX222e, PCX924e, and related PCIe cards contain component changes while retaining the same product name. Older HR Runtime versions may consequently fail to recognize or correctly operate newer cards.

Clock / Digital Input Synchronization Failure

AES/EBU audio may be unavailable or fail to operate correctly when the card is configured to the wrong synchronization source. Digigram hardware requires appropriate clock and synchronization settings for digital-input operation.

Network Configuration / Unreachable IQOYA Interface

IQOYA X/LINK units can effectively become unreachable when their Ethernet IP addresses are unknown or incorrectly configured. Digigram documents a recovery procedure for retrieving the interface addresses without performing a factory reset.

Unsupported or Incompatible Storage Media

IQOYA X/LINK hardware can fail to use removable storage when an unsupported SD card type is installed. The range supports SDHC cards up to 32 GB, while SDXC cards of 64 GB or greater are not supported.

1 Acme Revival offers repair, service, and part rebuild opportunities for most Digigram devices.

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  1. 1 Repairs are performed on a best-effort basis. Acme Revival utilizes a network of sophisticated technicians and engineers with diverse service offerings; despite this, factors that influence the repair outcome may ultimately prove unsuccessful. Acme Revival makes no claim that it can, guarantee a repair before your device is sent in for diagnostic evaluation; even then, repair and diagnostic work are not mutually exclusive. Despite well-intentioned quoting, repairs may still prove unsuccessful.
  2. 2 Per information known, researched and collected by Acme Revival and its systems at time of page publishing (September 25, 2026).
  3. *Information regarding this manufacturer/brand/organization is estimated with information collected and known to Acme Revival. This information is intended to provide insights into the spotlight entity, however may not be accurate— information is strictly of estimate nature only.
  4. **The model list shown here may not be an all-inclusive list of the EcoFlow product range. Model list has been derived per information known, researched and collected by Acme Revival and its systems for the US market.