Dansons

Repair, Service, and Parts

Dansons repair, service, and parts

Acme Revival is an independent repair network that operates separately from the manufacturers whose devices we service. Our independence enables a repair model that exists beyond manufacturer-controlled strategies, while preserving the ability to work with manufacturers where appropriate.

Hope, Arkansas — Hempstead County, USA
Manuf. Location
≈ US $100M–250M
Annual Revenue (est)
Outdoor Cooking
End Use Segment

Dansons is an outdoor-cooking and pellet-fuel manufacturer best known for Pit Boss and Louisiana Grills. Founded in 1999 by Dan Thiessen and his sons, the company originated in converting sawmill waste into usable pellet fuel before expanding heavily into wood-pellet barbecue equipment. Its hardware portfolio includes pellet grills and smokers, gas and charcoal grills, combination-fuel grills, portable grills, vertical smokers and griddles, complemented by hardwood cooking pellets and barbecue accessories. Pit Boss is positioned as its broad, value-oriented grilling brand, while Louisiana Grills targets a more premium segment. Dansons was acquired by W. C. Bradley Co. in 2023, placing the brands alongside Char-Broil, Oklahoma Joe's and Current Backyard

2 Most Seen Failures:

Igniter / Hot-Rod Failure

The electric igniter fails to heat sufficiently or stops working altogether, preventing pellets from lighting during startup. This is a repeatedly documented failure across Pit Boss pellet grills and vertical smokers and can produce ignition or ErL faults. :chatgpt-content-reference{index="0"}

Auger Jam or Feed-System Failure

The auger becomes obstructed by swollen, damp, or compacted pellets, or the auger motor stops turning, preventing consistent pellet delivery to the burn pot. Symptoms include failure to ignite, flame-outs, low temperature, or an auger error. :chatgpt-content-reference{index="1"}

RTD / Grill Temperature Probe Failure

The internal temperature sensor becomes inaccurate, intermittent, disconnected, or electrically defective, causing incorrect temperature readings and unstable temperature regulation. Dansons troubleshooting documentation specifically calls for replacement when the grill probe is broken. :chatgpt-content-reference{index="2"}

Digital Control Board Failure

The controller can fail to correctly power or sequence the igniter, auger, fan, or temperature-control system, resulting in dead outputs, startup failures, unexplained shutdowns, or inability to regulate temperature. Controller replacement is explicitly identified in Dansons/Pit Boss troubleshooting documentation and repeatedly reported in field cases. :chatgpt-content-reference{index="3"}

Combustion Fan Failure

The combustion fan motor, wiring, or controller output can fail, reducing airflow through the burn pot and preventing pellets from burning correctly. Typical symptoms include heavy smoke, failed ignition, flame-outs, poor temperature recovery, and fan-related errors. :chatgpt-content-reference{index="4"}

Unstable or Low Cooking Temperature

Pellet grills may fail to reach the selected temperature, experience large temperature fluctuations, or extinguish after reaching temperature. Common hardware-related causes include a defective grill probe, fan problems, restricted burn-pot airflow, auger-feed faults, and controller malfunction. :chatgpt-content-reference{index="5"}

Burn-Pot Airflow / Combustion Failure

Ash accumulation or obstruction of the burn-pot air passages prevents sufficient combustion airflow, resulting in weak fires, excessive smoke, flame-outs, and failure to maintain temperature. Dansons manuals specifically identify insufficient airflow through the burn pot as a cause of unstable temperature. :chatgpt-content-reference{index="6"}

Electrical Power / Fuse Failure

A blown controller fuse, damaged power adapter, wiring fault, or failed electrical connection can leave the grill completely dead or disable individual components such as the igniter. Dansons troubleshooting materials identify damaged adapters, blown fuses, wiring connections, and control-board faults as power-related failure points. :chatgpt-content-reference{index="7"}

Pellet Burn-Back / Hopper Smoke

Combustion can migrate backward toward the auger tube, producing smoke from the hopper and abnormal heating around the pellet-feed system. Restricted airflow, excessive ash, pellet-feed problems, or smoldering material within the auger path are common contributors. :chatgpt-content-reference{index="8"}

1 Acme Revival offers repair, service, and part rebuild opportunities for most Dansons devices.

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  1. 1 Repairs are performed on a best-effort basis. Acme Revival utilizes a network of sophisticated technicians and engineers with diverse service offerings; despite this, factors that influence the repair outcome may ultimately prove unsuccessful. Acme Revival makes no claim that it can, guarantee a repair before your device is sent in for diagnostic evaluation; even then, repair and diagnostic work are not mutually exclusive. Despite well-intentioned quoting, repairs may still prove unsuccessful.
  2. 2 Per information known, researched and collected by Acme Revival and its systems at time of page publishing (September 28, 2026).
  3. *Information regarding this manufacturer/brand/organization is estimated with information collected and known to Acme Revival. This information is intended to provide insights into the spotlight entity, however may not be accurate— information is strictly of estimate nature only.
  4. **The model list shown here may not be an all-inclusive list of the EcoFlow product range. Model list has been derived per information known, researched and collected by Acme Revival and its systems for the US market.