DALI

Repair, Service, and Parts

DALI repair, service, and parts

Acme Revival is an independent repair network that operates separately from the manufacturers whose devices we service. Our independence enables a repair model that exists beyond manufacturer-controlled strategies, while preserving the ability to work with manufacturers where appropriate.

Nørager, Rebild Municipality, Denmark
Manuf. Location
≈ US $50M
Annual Revenue (est)
Home Audio
End Use Segment

DALI A/S (Danish Audiophile Loudspeaker Industries) is a Danish premium audio manufacturer founded in 1983 and best known for designing and producing high-fidelity loudspeakers for home music and home-theater systems. Its portfolio spans passive bookshelf and floorstanding speakers, center and surround speakers, subwoofers, active/wireless loudspeakers, installation speakers, and related audio electronics. DALI emphasizes proprietary driver development, cabinet engineering, low-distortion reproduction, wide dispersion, and Scandinavian industrial design, with substantial engineering and manufacturing performed at its long-established Nørager factory. The company ranges from comparatively accessible speaker families such as OBERON through higher-end OPTICON, RUBIKORE and EPIKORE products to its flagship KORE loudspeaker.

2 Most Seen Failures:

Battery Failure / Rapid Discharge

DALI KATCH and KATCH G2 units can develop severely reduced battery runtime, charging failure, or an inability to operate unless connected to the AC adapter. Aging lithium-ion cells or battery-management circuitry are typical causes.

Amplifier / Power Supply Failure

Active DALI speakers and subwoofers can develop failed Class-D amplifier or SMPS circuitry, resulting in no power, no audio, intermittent operation, or protection-mode behavior. This is particularly relevant to powered models such as SUB E-series, K-series subwoofers, and active/wireless speaker systems.

Woofer Failure / Voice-Coil Damage

Woofers can become silent, distorted, intermittent, or produce scraping/buzzing noises following prolonged high-level operation or electrical/mechanical damage. Burned or displaced voice coils and damaged suspension components are common service-level causes.

Tweeter Failure / Loss of High Frequencies

A failed tweeter can cause noticeably dull sound, missing high-frequency output, or complete loss of treble from one speaker. Excessive power, clipping, damaged voice coils, or crossover faults can produce this symptom.

Crossover Component Failure

Passive DALI speakers can develop degraded or failed crossover capacitors, resistors, inductors, solder joints, or connections. Symptoms include missing drivers, reduced output, tonal imbalance, distortion, or intermittent sound.

Wireless Audio Dropouts

DALI EQUI systems including OBERON C, CALLISTO C, RUBICON C and SOUND HUB products can experience intermittent wireless audio or connection instability, particularly in congested RF/Wi-Fi environments. DALI firmware updates specifically address wireless stability and dropouts.

Bluetooth Pairing / Connection Failure

DALI KATCH-family products can fail to pair, reconnect, or maintain a stable Bluetooth audio connection. The fault may originate from corrupted settings or firmware, RF interference, or failure of the wireless/main logic board.

Firmware / Control-System Failure

KATCH, SOUND HUB and other digitally controlled DALI products can exhibit unresponsive controls, abnormal LEDs, startup problems, or communication faults associated with firmware or control electronics. DALI provides factory-reset and firmware-update procedures for recovering affected products.

Digital / Main Board Failure

Powered products such as KATCH, KATCH ONE, KUBIK and other active DALI systems can suffer main-board or digital-board faults that cause no sound, failure to start, frozen controls, input problems, or complete loss of functionality. Board-level power regulation, DSP/control circuitry, connectors, and associated components are typical diagnostic targets.

1 Acme Revival offers repair, service, and part rebuild opportunities for most DALI devices.

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  1. 1 Repairs are performed on a best-effort basis. Acme Revival utilizes a network of sophisticated technicians and engineers with diverse service offerings; despite this, factors that influence the repair outcome may ultimately prove unsuccessful. Acme Revival makes no claim that it can, guarantee a repair before your device is sent in for diagnostic evaluation; even then, repair and diagnostic work are not mutually exclusive. Despite well-intentioned quoting, repairs may still prove unsuccessful.
  2. 2 Per information known, researched and collected by Acme Revival and its systems at time of page publishing (September 28, 2026).
  3. *Information regarding this manufacturer/brand/organization is estimated with information collected and known to Acme Revival. This information is intended to provide insights into the spotlight entity, however may not be accurate— information is strictly of estimate nature only.
  4. **The model list shown here may not be an all-inclusive list of the EcoFlow product range. Model list has been derived per information known, researched and collected by Acme Revival and its systems for the US market.