Pump Fails to Draw Fluid
The pump runs but fails to pull effect fluid from the reservoir, resulting in little or no output. Common causes include an unprimed pump, empty tank, kinked tubing, air in the fluid line, or a sticking pump mechanism.
CITC
Repair, Service, and Parts
Acme Revival is an independent repair network that operates separately from the manufacturers whose devices we service. Our independence enables a repair model that exists beyond manufacturer-controlled strategies, while preserving the ability to work with manufacturers where appropriate.
Mukilteo, Washington
Manuf. Location
≈ US $3M
Annual Revenue (est)
Live Entertainment
End Use Segment
CITC Special Effects is a U.S. manufacturer of professional special-effects equipment and consumable effects fluids for the entertainment and production industries. Operating for more than 30 years, the company designs and produces equipment for generating artificial snow, fog, haze, bubbles, foam, wind, and confetti effects, along with the specialized fluids, expendables, controls, and accessories used with those systems. Its product portfolio includes the Little Blizzard snow-machine family, XF-Series fog machines, XH-Series haze machines, Bubble Defender systems, foam machines, Hurricane/Director wind machines, and ShotMax and other confetti launchers. CITC is particularly known for theatrical atmospheric effects and for innovations such as its evaporating theatrical snow systems, SmartFog products, and organic haze technology. Its equipment is used across theater, film/TV, concerts and live events, theme parks, sporting venues, cruise lines, and other professional entertainment installations. CITC says its equipment is assembled and tested in the USA and its effects fluids are manufactured in-house.
2 Most Seen Failures:
Clogged Fluid Line or Nozzle
Fluid residue and deposits can obstruct tubing, nozzles, or the heater/core assembly. The restriction typically causes weak, intermittent, uneven, or completely absent fog, haze, or snow output.
Pump Failure or Damage
The fluid pump may become noisy, seize, overheat, or stop delivering fluid. Running a pump dry and inadequate cleaning can accelerate pump wear or damage.
Heater or Heating-Core Failure
Fog and haze equipment may fail to reach operating temperature or vaporize fluid correctly because of a heater, thermostat, or core problem. The result is usually no output or substantially reduced output despite the machine having fluid.
DMX Control or Signal Failure
The machine may power on normally but fail to respond correctly to DMX commands. Incorrect addressing, missing or unstable DMX signals, cabling problems, or control-electronics faults can prevent output or other controlled functions.
Blower or Fan Problems
A blower or internal fan may stop, overheat, or deliver insufficient airflow, reducing the machine's ability to distribute its effect. Extended operation without required cooling periods can contribute to thermal problems on applicable models.
Pan/Tilt Mechanism Chattering or Failure
Moving-head CITC fog machines can chatter, bind, or fail to move correctly on the pan or tilt axes. Locked axes or DMX/control problems are documented causes of this behavior.
Remote Control Failure
Wireless or wired remote operation can stop responding even though the main machine remains functional. Documented causes include a depleted remote battery and control or communication issues.
Fluid-System Oxidation or Sticking
Fluid left in the system without proper cleaning can contribute to oxidation, sticking pump pistons, and malfunctioning valves. CITC recommends flushing applicable machines and maintaining the fluid system to preserve reliable operation.
1 Acme Revival offers repair, service, and part rebuild opportunities for most CITC devices.
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- 1 Repairs are performed on a best-effort basis. Acme Revival utilizes a network of sophisticated technicians and engineers with diverse service offerings; despite this, factors that influence the repair outcome may ultimately prove unsuccessful. Acme Revival makes no claim that it can, guarantee a repair before your device is sent in for diagnostic evaluation; even then, repair and diagnostic work are not mutually exclusive. Despite well-intentioned quoting, repairs may still prove unsuccessful.
- 2 Per information known, researched and collected by Acme Revival and its systems at time of page publishing (September 24, 2026).
- *Information regarding this manufacturer/brand/organization is estimated with information collected and known to Acme Revival. This information is intended to provide insights into the spotlight entity, however may not be accurate— information is strictly of estimate nature only.
- **The model list shown here may not be an all-inclusive list of the EcoFlow product range. Model list has been derived per information known, researched and collected by Acme Revival and its systems for the US market.
