Chroma Q

Repair, Service, and Parts

Chroma Q repair, service, and parts

Acme Revival is an independent repair network that operates separately from the manufacturers whose devices we service. Our independence enables a repair model that exists beyond manufacturer-controlled strategies, while preserving the ability to work with manufacturers where appropriate.

Mississauga, Ontario, Canada
Manuf. Location
≈ US $5M
Annual Revenue (est)
Professional Lighting
End Use Segment

Chroma-Q is a professional entertainment and architectural lighting technology brand specializing in high-performance LED luminaires and lighting-control systems. Its product portfolio includes the Color Force family of LED battens/cyc and wash fixtures, Studio Force studio lighting, Inspire/2inspire architectural and house lighting, Brute Force fixtures, Color Span products, and the Vista by Chroma-Q lighting and media control ecosystem. Its equipment is primarily used in theatres, concert and touring productions, film and television studios, broadcast facilities, houses of worship, rental/production companies, and architectural installations. Chroma-Q emphasizes North American design and manufacturing, high-output LED color mixing, color consistency, theatrical-grade dimming, and rugged professional construction. The brand has been producing professional lighting technology for more than 30 years and is particularly well known for its Color Force LED fixture family and Vista lighting-control platform.

2 Most Seen Failures:

LED Engine Partial or Complete Failure

Individual LED emitters or entire RGB/RGBW LED sections can stop illuminating, become noticeably dimmer, or lose one color channel. Affected Color Force, Studio Force, Inspire, and similar fixtures may consequently produce incorrect colors, uneven output, or no light from part of the array.

Power Supply / No-Power Failure

Internal switch-mode power supplies, power-conversion components, fuses, or associated power circuitry can fail and leave the fixture completely dead or intermittently powering off. Heat, component aging, and prolonged high-output operation can contribute to power-stage failures.

DMX Input / Control Board Failure

Fixtures may stop responding to DMX, respond intermittently, remain stuck at a particular output, or behave incorrectly despite otherwise functioning LED hardware. Faults can originate in the DMX transceiver, control PCB, connectors, addressing/configuration circuitry, or corrupted control electronics.

Cooling Fan / Thermal Management Failure

Cooling fans can become noisy, slow, intermittent, or completely seized as they accumulate operating hours and contamination. Insufficient airflow can cause excessive internal temperatures, thermal protection behavior, reduced LED output, or accelerated deterioration of power and LED components.

Color Channel Failure or Incorrect Color Output

One LED color channel may become weak, permanently illuminated, or completely absent, preventing the fixture from reproducing commanded colors correctly. Common hardware causes include failed LEDs, LED-driver circuitry, wiring/interconnect faults, or control-board output failures.

Vista Console USB / Computer Communication Failure

Vista S1, S3, M1 and related control surfaces can intermittently disconnect, fail to enumerate, or cease communicating with the host computer. USB driver problems are documented by Chroma-Q, while aging legacy hardware can also develop USB interface, connector, cable, or controller faults.

Firmware Corruption / Boot Failure

Vista consoles and other programmable Chroma-Q hardware can fail to boot normally or enter firmware recovery states following an interrupted or unsuccessful firmware operation. Chroma-Q specifically documents the Vista "SAMBA" condition as one example requiring the hardware firmware to be reflashed.

DMX Output Failure

Vista consoles, USB interfaces, and related control hardware can lose one or more physical DMX outputs even while the remainder of the system continues operating. Failures may involve output-port electronics, interface hardware, firmware/driver communication, or damaged DMX transceiver circuitry.

Control Surface Fader / Button Failure

Frequently operated console buttons, playback controls, and faders can become intermittent, unresponsive, or stop registering input as the hardware ages. Legacy Vista hardware has documented user reports involving failed buttons, nonresponsive faders, and control-surface operation problems.

1 Acme Revival offers repair, service, and part rebuild opportunities for most Chroma Q devices.

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  1. 1 Repairs are performed on a best-effort basis. Acme Revival utilizes a network of sophisticated technicians and engineers with diverse service offerings; despite this, factors that influence the repair outcome may ultimately prove unsuccessful. Acme Revival makes no claim that it can, guarantee a repair before your device is sent in for diagnostic evaluation; even then, repair and diagnostic work are not mutually exclusive. Despite well-intentioned quoting, repairs may still prove unsuccessful.
  2. 2 Per information known, researched and collected by Acme Revival and its systems at time of page publishing (September 23, 2026).
  3. *Information regarding this manufacturer/brand/organization is estimated with information collected and known to Acme Revival. This information is intended to provide insights into the spotlight entity, however may not be accurate— information is strictly of estimate nature only.
  4. **The model list shown here may not be an all-inclusive list of the EcoFlow product range. Model list has been derived per information known, researched and collected by Acme Revival and its systems for the US market.