Acme Revival is an independent repair network that operates separately from the manufacturers whose devices we service. Our independence enables a repair model that exists beyond manufacturer-controlled strategies, while preserving the ability to work with manufacturers where appropriate.
CalDigit, Inc. is a computer hardware manufacturer specializing in high-performance Thunderbolt and USB-C connectivity and storage products, particularly docking stations, hubs, external storage, cables, adapters, and related accessories. Founded in 2006, the company initially focused on professional external storage and RAID products for creative users before becoming particularly well known for its Thunderbolt Station family of docks. CalDigit has been involved with Thunderbolt technology since its early development and targets professional, creative, Mac, and PC workflows requiring high-speed connectivity and peripheral expansion. The company emphasizes vertically integrated product development and is especially recognized for premium Thunderbolt docks such as its TS-series products.
Ethernet fails to obtain an IP address, drops network traffic, or disappears after the computer wakes from sleep. Reported primarily on TS4 and TS3 Plus docks and can be associated with network settings, Energy Efficient Ethernet compatibility, drivers, or firmware.
USB peripherals intermittently disconnect, reconnect, or stop responding entirely while attached to the dock. In some cases all USB ports become unavailable until the Thunderbolt connection or dock power is cycled.
External SSDs, USB devices, Ethernet, or other peripherals fail to reconnect correctly after the host computer wakes from sleep. Some affected systems require unplugging and reconnecting the dock or restarting hardware before peripherals are detected again.
Connected monitors may fail to appear, remain black after wake, or intermittently lose their video signal. DisplayPort/HDMI adapter compatibility, host display limitations, firmware, cables, and Thunderbolt negotiation can contribute to this behavior.
The dock or hub intermittently loses its Thunderbolt connection to the host, causing several attached devices to disappear simultaneously. Users may experience brief repeated disconnect/reconnect cycles involving displays, networking, storage, and USB peripherals.
A connected laptop or peripheral may charge intermittently, charge below the expected rate, or fail to receive power through the expected port. Symptoms can depend on the host computer's Thunderbolt implementation, cable, negotiated power profile, and the specific CalDigit port being used.
USB or Thunderbolt SSDs and hard drives can unexpectedly disconnect or eject, particularly during or after system sleep. This can interrupt file transfers and may produce unsafe-ejection warnings when the system wakes.
Keyboards, mice, webcams, audio devices, and other USB peripherals may exhibit dropped input, stuttering, freezes, or repeated reconnections. High-bandwidth USB configurations, shared hub bandwidth, sleep/wake behavior, and 2.4 GHz interference with wireless receivers are recurring contributors.
The dock can appear partially or completely nonfunctional even though host charging may still operate. USB, Ethernet, or Thunderbolt devices may not enumerate because of firmware, operating-system compatibility, device authorization, host drivers, or an unsuccessful Thunderbolt/USB4 initialization.
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Payable to ACME REVIVAL INC, write CalDigit in memo line, and mail your check to: 191 University Blvd. Suite 340, Denver, CO 80206. Payment are collected every weekday excluding federal holidays.
