Anker

Repair, Service, and Parts

Anker repair, service, and parts

Acme Revival is an independent repair network that operates separately from the manufacturers whose devices we service. Our independence enables a repair model that exists beyond manufacturer-controlled strategies, while preserving the ability to work with manufacturers where appropriate.

Dongguan, Guangdong, China
Manuf. Location
≈ US $4.2B
Annual Revenue (est)
Consumer electronics
End Use Segment

Anker Innovations is a global consumer-electronics and smart-hardware manufacturer founded in 2011. It is best known for the Anker charging brand, including USB chargers, GaN power adapters, power banks, cables, charging stations, hubs, docks, portable power stations, and home-energy products. The broader company also operates major product lines in audio, projectors, smart-home/security, cleaning appliances, energy storage, and creative hardware through brands such as soundcore, eufy, Nebula, Anker SOLIX, and eufyMake. Charging and rechargeable-energy products remain its largest business category, accounting for roughly half of FY2025 revenue. Anker develops its products and core technologies internally while relying substantially on external manufacturing partners across China and other Asian production locations.

2 Most Seen Failures:

Battery Overheating / Thermal Failure

Anker power banks are documented to suffer lithium-ion cell overheating that can cause swelling, melting, smoke, or fire. Multiple PowerCore and newer power-bank models have been recalled for this failure mode, including A1263, A1366, A1647, A1652, A1681, and A1689. :contentReference[oaicite:0]{index=0}

Power Bank Will Not Charge

Power banks may recognize a connected charger but repeatedly start and stop charging, remain at very low input wattage, or refuse to accept charge altogether. Reports span models such as the 737 and Prime 27,650mAh, with failures persisting after known-good chargers and cables are substituted. :contentReference[oaicite:1]{index=1}

Power Bank Has No Output

The battery may indicate a normal or full state of charge while none of its USB outputs deliver power to connected devices. Reset procedures sometimes restore operation, suggesting faults involving the power-management controller, protection circuitry, or firmware state. :contentReference[oaicite:2]{index=2}

USB-C Port / Connector Failure

Anker power banks, chargers, and hubs can develop intermittent or completely nonfunctional USB-C ports, particularly after extensive insertion cycles or high-power use. Typical symptoms include charging only at certain connector angles, repeated disconnects, or one port failing while the remaining ports continue working.

Intermittent Charging / Random Disconnects

Charging can unexpectedly stop after several minutes even though the battery, cable, and attached device remain connected. Similar complaints include cycling between charging and idle states and operation resuming only after unplugging and reconnecting the cable. :contentReference[oaicite:3]{index=3}

USB-C Hub HDMI / Display Failure

Anker USB-C hubs frequently exhibit no-video, intermittent black-screen, flickering, or loss-of-signal behavior through HDMI or DisplayPort while other hub functions continue operating. Some affected units require repeated disconnect/reconnect sequences or replacement to restore stable display output. :contentReference[oaicite:4]{index=4}

USB Hub Peripheral Ports Stop Working

USB-A or USB-C data ports on multiport Anker hubs may stop detecting keyboards, mice, storage devices, or other peripherals even while HDMI or Ethernet remains functional. Reports involving models such as the 565 and 675 show individual interfaces dropping out independently or requiring power cycling. :contentReference[oaicite:5]{index=5}

Ethernet Adapter / Network Failure

Integrated Ethernet interfaces in some Anker USB-C hubs can lose connectivity or behave abnormally after host sleep, shutdown, or disconnection. Reported cases include network outages or packet flooding that stop when the hub's Ethernet connection is removed. :contentReference[oaicite:6]{index=6}

Charger / Hub Power-Conversion Failure

Anker chargers and powered hubs can fail in their internal power-conversion or regulation circuitry, resulting in dead outputs, unstable power delivery, excessive heating, or complete device failure. In more severe reported cases, the unit has overheated or electrically failed while connected to powered equipment. :contentReference[oaicite:7]{index=7}

1 Acme Revival offers repair, service, and part rebuild opportunities for most Anker devices.

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  1. 1 Repairs are performed on a best-effort basis. Acme Revival utilizes a network of sophisticated technicians and engineers with diverse service offerings; despite this, factors that influence the repair outcome may ultimately prove unsuccessful. Acme Revival makes no claim that it can, guarantee a repair before your device is sent in for diagnostic evaluation; even then, repair and diagnostic work are not mutually exclusive. Despite well-intentioned quoting, repairs may still prove unsuccessful.
  2. 2 Per information known, researched and collected by Acme Revival and its systems at time of page publishing (September 15, 2026).
  3. *Information regarding this manufacturer/brand/organization is estimated with information collected and known to Acme Revival. This information is intended to provide insights into the spotlight entity, however may not be accurate— information is strictly of estimate nature only.
  4. **The model list shown here may not be an all-inclusive list of the EcoFlow product range. Model list has been derived per information known, researched and collected by Acme Revival and its systems for the US market.