Airtame

Repair, Service, and Parts

Airtame repair, service, and parts

Acme Revival is an independent repair network that operates separately from the manufacturers whose devices we service. Our independence enables a repair model that exists beyond manufacturer-controlled strategies, while preserving the ability to work with manufacturers where appropriate.

Malmö, Skåne County, Sweden
Manuf. Location
≈ US $18M
Annual Revenue (est)
Workplace Collaboration
End Use Segment

Airtame is a Danish audiovisual technology OEM founded in 2013 that develops hardware and cloud software for shared displays in businesses, schools, and other professional environments. Its platform centers on wireless screen sharing, digital signage, room/display management, and hybrid video conferencing, allowing users to present content from computers and mobile devices to meeting-room or classroom displays while administrators centrally manage deployed screens through Airtame Cloud. Airtame became particularly known for its compact wireless presentation hardware, beginning with the original Airtame and Airtame 2 and subsequently expanding its offering into broader collaboration and conferencing solutions. The company positions its products primarily for professional and educational deployments rather than the consumer entertainment market.

2 Most Seen Failures:

HDMI Output / Black Screen Failure

Airtame devices may power on normally but produce a black screen, “no device detected” message, or no HDMI output. Airtame 2 has documented HDMI/EDID handshake issues affecting certain units and display combinations, sometimes requiring a replacement or revised Blue Aircord.

Power-On Failure

The device may show no LED and fail to boot because of a failed or inadequate power adapter, Aircord, power connection, or insufficient input power. Airtame specifically recommends swapping the Aircord and power adapter to isolate these failures.

Aircord Cable Failure

The Airtame 2 Aircord can develop or exhibit power and HDMI communication problems that cause no-power or blank-screen symptoms. Substituting a known-good Aircord is one of Airtame's primary hardware troubleshooting procedures.

Wi-Fi Connectivity Failure

Airtame hardware may repeatedly disconnect, fail to establish a reliable wireless connection, or become unreachable on the network. Poor wireless performance commonly produces interrupted streaming, long connection times, and loss of communication with the device.

Intermittent / Choppy Streaming

Screen sharing may freeze, stutter, disconnect, or develop substantial latency during operation. Airtame identifies unstable wireless connectivity, network congestion, signal strength, and device positioning as major contributors.

Continuous Reboot / Power Cycling

Airtame Hub units can enter a repeated reboot cycle, particularly when starting calls or operating attached USB peripherals. Airtame identifies insufficient PoE power, inadequate switch power budget, cable losses, or an undersized power supply as primary causes.

Airtame Cloud Offline / Communication Failure

A device may appear offline in Airtame Cloud even though it remains powered and locally accessible. Network connectivity, blocked cloud communication, failed NTP synchronization, or incorrect device time can prevent the hardware from maintaining its cloud connection.

Display Resolution / HDMI Compatibility Failure

Airtame can produce no picture or an unusable display when its configured output resolution is unsupported by the connected monitor, television, projector, switcher, or HDMI infrastructure. HDCP and HDMI switching equipment can also cause persistent black-screen behavior.

USB Peripheral Detection / Conferencing Failure

Airtame Hub may fail to reliably operate connected USB cameras, microphones, or speakers when peripherals are incompatible or exceed available USB/power resources. Peripheral loading can also contribute to insufficient-power symptoms and Hub instability.

1 Acme Revival offers repair, service, and part rebuild opportunities for most Airtame devices.

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  1. 1 Repairs are performed on a best-effort basis. Acme Revival utilizes a network of sophisticated technicians and engineers with diverse service offerings; despite this, factors that influence the repair outcome may ultimately prove unsuccessful. Acme Revival makes no claim that it can, guarantee a repair before your device is sent in for diagnostic evaluation; even then, repair and diagnostic work are not mutually exclusive. Despite well-intentioned quoting, repairs may still prove unsuccessful.
  2. 2 Per information known, researched and collected by Acme Revival and its systems at time of page publishing (September 14, 2026).
  3. *Information regarding this manufacturer/brand/organization is estimated with information collected and known to Acme Revival. This information is intended to provide insights into the spotlight entity, however may not be accurate— information is strictly of estimate nature only.
  4. **The model list shown here may not be an all-inclusive list of the EcoFlow product range. Model list has been derived per information known, researched and collected by Acme Revival and its systems for the US market.