ACTi

Repair, Service, and Parts

ACTi repair, service, and parts

Acme Revival is an independent repair network that operates separately from the manufacturers whose devices we service. Our independence enables a repair model that exists beyond manufacturer-controlled strategies, while preserving the ability to work with manufacturers where appropriate.

Zhongli District, Taoyuan City, Taiwan
Manuf. Location
≈ US $16M
Annual Revenue (est)
Video Surveillance
End Use Segment

ACTi Corporation is a Taiwan-based physical-security technology manufacturer best known for professional IP video surveillance systems. Its hardware portfolio includes more than 150 camera models spanning dome, bullet, box, PTZ, fisheye/panoramic, multi-imager, thermal, covert and high-zoom designs, along with analog cameras, video encoders/decoders, standalone NVRs and DVRs, network equipment and access-control devices. ACTi also develops its own video-management software, central-management systems, analytics and AI-enabled surveillance capabilities, allowing it to offer an integrated end-to-end security platform rather than cameras alone. The company is particularly associated with commercial, institutional, industrial and government surveillance deployments and emphasizes Taiwan-made and NDAA-compliant product options.

2 Most Seen Failures:

PoE Power / Intermittent Power Failure

ACTi IP cameras may intermittently lose power, reboot, or drop offline because of failing PoE circuitry, marginal power delivery, or increased load when IR illumination activates. Persistent cases can require power cycling and may ultimately indicate failure in the camera's power-input circuitry.

Camera Freezes / Network Dropout

Cameras may remain powered but stop streaming video or responding normally over the network until rebooted. This has been reported across several ACTi camera generations and can stem from unstable internal electronics, firmware interaction, or degraded network-interface circuitry.

IR LED Illuminator Failure

Built-in infrared LED arrays can stop illuminating, producing a normal daytime picture but a completely dark or severely underexposed image at night. ACTi's troubleshooting material specifically identifies a non-working built-in IR LED system as a cause of black nighttime images.

IR-Cut Filter / Day-Night Mechanism Failure

The mechanical IR-cut filter can fail to switch correctly between daytime and nighttime positions. Symptoms include dark night images, incorrect colors, repeated bright/dark cycling, or a camera that remains stuck in day or night mode.

Lens Focus / Autofocus Failure

Motorized-focus and zoom camera models can develop persistent blurry images when the focusing mechanism no longer reaches or holds the correct position. Refocusing may temporarily restore clarity, while mechanical wear or actuator failure can make the condition permanent.

Image Sensor / Video Imaging Failure

A failing sensor board or associated imaging circuitry can produce black video, excessive noise, distorted colors, unstable exposure, or no usable image despite the camera remaining accessible. These symptoms should be distinguished from lighting, iris, and configuration problems before condemning the sensor.

NVR Hard Drive Failure

ACTi NVR systems can lose recordings, report disconnected storage, or fail to recognize a hard drive when a surveillance HDD deteriorates or fails. Continuous 24/7 recording workloads make storage drives one of the principal wear components in ACTi recorder systems.

NVR Power Supply Failure

ACTi recorders may fail to boot, become unresponsive after outages, or operate intermittently when the external adapter or internal power circuitry deteriorates. Replacing a defective supply can restore an otherwise functional NVR.

Ethernet / Network Port Failure

ACTi cameras and recorders can develop unstable or completely lost Ethernet connectivity from damaged RJ45 interfaces, PoE magnetics, or network-interface circuitry. Typical symptoms are repeated disconnects, inability to establish a link, or a unit that powers through PoE but cannot reliably pass video data.

1 Acme Revival offers repair, service, and part rebuild opportunities for most ACTi devices.

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  1. 1 Repairs are performed on a best-effort basis. Acme Revival utilizes a network of sophisticated technicians and engineers with diverse service offerings; despite this, factors that influence the repair outcome may ultimately prove unsuccessful. Acme Revival makes no claim that it can, guarantee a repair before your device is sent in for diagnostic evaluation; even then, repair and diagnostic work are not mutually exclusive. Despite well-intentioned quoting, repairs may still prove unsuccessful.
  2. 2 Per information known, researched and collected by Acme Revival and its systems at time of page publishing (September 15, 2026).
  3. *Information regarding this manufacturer/brand/organization is estimated with information collected and known to Acme Revival. This information is intended to provide insights into the spotlight entity, however may not be accurate— information is strictly of estimate nature only.
  4. **The model list shown here may not be an all-inclusive list of the EcoFlow product range. Model list has been derived per information known, researched and collected by Acme Revival and its systems for the US market.