Your device:

2000 Tiger River Sumatran IQ2020 PCB Control Board

s/n: *

ref: 32873

1

Customer States:

Suspected issue : ElectricalPower on? : YesError message? : N/A”This most recent failure of the system occurred when I was trying to identify the pin functions on the topside control panel socket with my multimeter. I think I may have touched two pins together because the system shut down abruptly as if a fuse had blown, or a circuit breaker had popped. Bench test trouble shooting reveals: PCB shows no sign of physical or heat damage. When 110 VAC applied (via attached Power Relay board), the dreaded D9 diode flashes red with or without topside control panel connected (topside panel power light also flashes red when connected) There is 0 VAC output at the Circulation pump (Should operate continuously at 110 VAC regardless of temp sensor anomalies) When 110 VAC applied, the main PCB board transformer circuit output shows 12 VDC as expected, but there is 0 volts at the activation terminals of the Circ pump and Ozone pump relays. Both relays operate correctly and show 110 VAC output when external 12 volts is applied. Temperature sensor testing shows correct resistances over range of operating temperatures. Further Notes: Topside panel previously had issues (foreign substance contamination) but is thought to be operating properly now.”

owner provided claim evidence:

Owner Address:

5661 Mangrum Drive, Huntington Beach, CA 92649

Owner Name:

Ian Baillie

Owner Contact:

scot237@verizon.net

714-592-6749

Initial Inbound Diagnostic Evaluation:

Device has undergone diagnostic inbound evaluation.

inbound images:

Repair / Service Updates:

November 8, 2022

This device has been rejected and is heading back.

LINE OPCODE TECH TYPE HOURS TOTAL

PARTS/ACCESSORY WARRANTY DISCLAIMER: ALL PARTS AND ACCESSORIES ARE SOLD AND ALL REPAIRS ARE PROVIDED BY ACME REVIVAL AS-IS. ACME REVIVAL HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF PARTS OR PRODUCTS OR THE REPAIR. THE ONLY WARRANTIES ON PARTS AND ACCESSORIES OR REPAIRS ARE THOSE WHICH MAY BE OFFERED BY THE MANUFACTURER OR THE ORIGINAL PARTS DISTRIBUTOR AND ONLY SUCH MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM ACME REVIVAL ANY CONSEQUENTIAL DAMAGES DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INCIDENTAL DAMAGES.

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