Your device:

Status: Paid, Shipped

Eppendorf Centrifuge 5702

s/n: *

ref: 32648

1

Customer States:

Suspected issue : MechanicalPower on? : YesError message? : Yes”Latch doesnt function, Gives out number on screen 5702″

owner provided claim evidence:

Owner Address:

PM Biomedical, 2302 S Fairview Street, Santa Ana, CA 92704

Owner Name:

Ali Youssef

Owner Contact:

ali@pmbiomedical.com

714-468-2877

Initial Inbound Diagnostic Evaluation:

Unit powers and immediately displays the model number– does not pass software’s initial testing. Unit is not recognizing door closing– appears to be sensor however the sensor passed diagnostic. Further ID shows the rotational geared motor is faulty. This is an internal component that will need to be replaced.

inbound images:

Repair / Service Updates:

November 2, 2022

November 02 : New switch has been ordered. ETA 3-5 days================================================================November 07 : Parts (switch) arrived today. Proceeding to install

November 8, 2022

November 08 : Repair has been completed. Awaiting customer payment.================================================================November 09 : Awaiting payment.

November 11, 2022

November 11 : Awaiting payment.================================================================November 16 : Payment received. Device is packaged and ready for return shipment to the customer.

Return shipping tracking information:

UPS : 1Z3W9F050325909340
LINE OPCODE TECH TYPE HOURS TOTAL
Initial Diagnostic Evaluation 0.00
[LAB]_002 - Disassembly of device to component level basis 75.00
[LAB]_207 - Diagnostic scope of internalized (inherent) motor, stepper, or other powered mechanism that creates revolution or other movement(s). 125.00
[LAB]_219 -Diagnostic scope of latching mechanism intended to provide or prevent access via electronic sensor that completes circuit 135.00
[LAB_221] - Diagnostic scope of plastic housing for structural integrity of device or component 25.00
[LAB]_886 - Installation/Replacement of internalized geared, stepper, or other electronic motor 185.00
part:_EPP-5702_geared_rotational_motor_VS-824592 277.93
Complimentary Cleaning + Disinfect 0.00
Return Shipping / Freight 0.00

PARTS/ACCESSORY WARRANTY DISCLAIMER: ALL PARTS AND ACCESSORIES ARE SOLD AND ALL REPAIRS ARE PROVIDED BY ACME REVIVAL AS-IS. ACME REVIVAL HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF PARTS OR PRODUCTS OR THE REPAIR. THE ONLY WARRANTIES ON PARTS AND ACCESSORIES OR REPAIRS ARE THOSE WHICH MAY BE OFFERED BY THE MANUFACTURER OR THE ORIGINAL PARTS DISTRIBUTOR AND ONLY SUCH MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM ACME REVIVAL ANY CONSEQUENTIAL DAMAGES DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INCIDENTAL DAMAGES.

DESCRIPTION TOTALS
TOTALS FORWARD 822.93
SALES TAX 0.00
MISC. CHARGES 0.00
(WARRANTY DEDUCTION) 0.00
PLEASE PAY THIS AMOUNT 822.93