Initial Inbound Diagnostic Evaluation:
Unit powers and immediately displays the model number– does not pass software’s initial testing. Unit is not recognizing door closing– appears to be sensor however the sensor passed diagnostic. Further ID shows the rotational geared motor is faulty. This is an internal component that will need to be replaced.
Repair / Service Updates:
November 2, 2022
November 02 : New switch has been ordered. ETA 3-5 days================================================================November 07 : Parts (switch) arrived today. Proceeding to install
November 8, 2022
November 08 : Repair has been completed. Awaiting customer payment.================================================================November 09 : Awaiting payment.
November 11, 2022
November 11 : Awaiting payment.================================================================November 16 : Payment received. Device is packaged and ready for return shipment to the customer.
Return shipping tracking information:
UPS : 1Z3W9F050325909340
|LINE OPCODE TECH TYPE HOURS||TOTAL|
|Initial Diagnostic Evaluation||0.00|
|[LAB]_002 - Disassembly of device to component level basis||75.00|
|[LAB]_207 - Diagnostic scope of internalized (inherent) motor, stepper, or other powered mechanism that creates revolution or other movement(s).||125.00|
|[LAB]_219 -Diagnostic scope of latching mechanism intended to provide or prevent access via electronic sensor that completes circuit||135.00|
|[LAB_221] - Diagnostic scope of plastic housing for structural integrity of device or component||25.00|
|[LAB]_886 - Installation/Replacement of internalized geared, stepper, or other electronic motor||185.00|
|Complimentary Cleaning + Disinfect||0.00|
|Return Shipping / Freight||0.00|
|PLEASE PAY THIS AMOUNT||822.93|