Your device:

Status: Shipped

Ethicon Gen11 Generator

s/n: *

ref: 32530

1

Customer States:

Suspected issue : MechanicalPower on? : YesError message? : Yes”Cooling fan error”

owner provided claim evidence:

Owner Address:

Bluetouch Inc., 7349 Canoga Ave, Canoga Park, Ca 91303

Owner Name:

Tony Monsefi

Owner Contact:

Bluetouchinc@yahoo.com

818-825-9035

Initial Inbound Diagnostic Evaluation:

After careful inspection of the fans, and the heat sink, I can confirm that neither are the problem. There is a likely sensor of short circuit in the board that is causing the fan to not be recognized.

inbound images:

Repair / Service Updates:

October 22, 2022

This device requires further diagnostic evaluation to determine the source(s) of defect/fault. This is usually a result of an electric fault requiring greater than 1 hours of measuring electric current, voltage, and/or resistance, typically over several ranges of value.No service quote is available at this time. Please check back within 72 hours.

November 8, 2022

Device is packaged and ready for return shipment to the customer.

Return shipping tracking information:

UPS : 1Z3W9F050390483704
LINE OPCODE TECH TYPE HOURS TOTAL
Initial Diagnostic Evaluation 0.00
[LAB]_002 - Disassembly of device to component level basis 75.00
[LAB]_208 - Diagnostic scope of electronic or mechanical sensor, relay, thermostat, or other regulating device that provides sensing of conditions or movement or time 205.00
[LAB]_223 -Diagnostic scope of non-refrigerated cooling system utilizing electronic forced fan, or heat sink technology 105.00
[LAB_510] - Repair or correction of damage/component failure/trace damage/power failure on main logic PCB (motherboard) via flux and soldering or other conductive filler 425.00
Complimentary Cleaning + Disinfect 0.00
Return Shipping / Freight 0.00

PARTS/ACCESSORY WARRANTY DISCLAIMER: ALL PARTS AND ACCESSORIES ARE SOLD AND ALL REPAIRS ARE PROVIDED BY ACME REVIVAL AS-IS. ACME REVIVAL HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF PARTS OR PRODUCTS OR THE REPAIR. THE ONLY WARRANTIES ON PARTS AND ACCESSORIES OR REPAIRS ARE THOSE WHICH MAY BE OFFERED BY THE MANUFACTURER OR THE ORIGINAL PARTS DISTRIBUTOR AND ONLY SUCH MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM ACME REVIVAL ANY CONSEQUENTIAL DAMAGES DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INCIDENTAL DAMAGES.

DESCRIPTION TOTALS
TOTALS FORWARD 810.00
SALES TAX 0.00
MISC. CHARGES 0.00
(WARRANTY DEDUCTION) 0.00
PLEASE PAY THIS AMOUNT 810.00