Your device:

Status: Paid, Shipped

Zeiss HARK 599 Autorefractor

s/n: *

ref: 32484

1

Customer States:

Does the device turn on? Yes”Screen dead”

owner provided claim evidence:

Owner Address:

Klamath Eye Center, 2640 Biehn St, Ste 3, Klamath Falls, OR 97601

Owner Name:

Justin Sparks

Owner Contact:

justins@klamatheyecenter.com

000-000

Initial Inbound Diagnostic Evaluation:

Machine arrived with exploded CRT monitor, and two stepper motors that look like they’ve been bent. Will need to replace the rods and calibrate the motors. Screen will need to be replaced entirely.

inbound images:

Repair / Service Updates:

November 7, 2022

Payment received and device is shipped out.

Return shipping tracking information:

UPS : 1Z3W9F050392255877
LINE OPCODE TECH TYPE HOURS TOTAL
Initial Diagnostic Evaluation 0.00
[LAB]_002 - Disassembly of device to component level basis 145.00
[LAB]_207 - Diagnostic scope of faulty/defective CRT monitor (cathode-ray tube monitor) and connections 165.00
[LAB]_207 - Diagnostic scope of internalized (inherent) motor, stepper, or other powered mechanism that creates revolution or other movement(s). 265.00
[LAB]_620-Repair, correction, or timing calibration of internalized (inherent) motor, stepper, or other powered mechanism that creates revolution or other movement(s) 465.00
[LAB]_812- Installation/Replacement of CRT monitor and accompanying printed circuit board and connections 225.00
Complimentary Cleaning + Disinfect 0.00
Return Shipping / Freight 0.00

PARTS/ACCESSORY WARRANTY DISCLAIMER: ALL PARTS AND ACCESSORIES ARE SOLD AND ALL REPAIRS ARE PROVIDED BY ACME REVIVAL AS-IS. ACME REVIVAL HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF PARTS OR PRODUCTS OR THE REPAIR. THE ONLY WARRANTIES ON PARTS AND ACCESSORIES OR REPAIRS ARE THOSE WHICH MAY BE OFFERED BY THE MANUFACTURER OR THE ORIGINAL PARTS DISTRIBUTOR AND ONLY SUCH MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM ACME REVIVAL ANY CONSEQUENTIAL DAMAGES DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INCIDENTAL DAMAGES.

DESCRIPTION TOTALS
TOTALS FORWARD 1,265.00
SALES TAX 0.00
MISC. CHARGES 0.00
(WARRANTY DEDUCTION) 0.00
PLEASE PAY THIS AMOUNT 1,265.00