Your device:

Status: Paid, Shipped

Topcon VT-10 Phoropter (- cyl)

s/n: *

ref: 32314

1

Customer States:

Suspected issue : MechanicalPower on? : N/A”The cylinder in the left ocular will not move past 3.50″

owner provided claim evidence:

Owner Address:

Graham Optical, 113 N Plaza Ct, Van Buren, AR 72956

Owner Name:

Jim Dean

Owner Contact:

grahamopticalvb@gmail.com

000-000

Initial Inbound Diagnostic Evaluation:

The left ocular cylinder value will not indicate pass 3.50 diopters. Internal diagnostic shows the gear has deteriorated and does not have proper separation.

inbound images:

Repair / Service Updates:

October 31, 2022

Repair has been completed.

Return shipping tracking information:

UPS Ground® : 1Z3W9F050326084711
LINE OPCODE TECH TYPE HOURS TOTAL
Initial Diagnostic Evaluation 0.00
[LAB]_002 - Disassembly of device to component level basis 145.00
[LAB]_210- Diagnostic scope of general mechanical mechanism(s) 45.00
[LAB]_619 - Repair, correction, or replacement of mechanical gear serving ergonomic purpose; calibration 265.00
[pt_gear_TPCN-98234592_cylval] 28.35
Complimentary Cleaning + Disinfect 0.00
Return Shipping / Freight 0.00

PARTS/ACCESSORY WARRANTY DISCLAIMER: ALL PARTS AND ACCESSORIES ARE SOLD AND ALL REPAIRS ARE PROVIDED BY ACME REVIVAL AS-IS. ACME REVIVAL HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF PARTS OR PRODUCTS OR THE REPAIR. THE ONLY WARRANTIES ON PARTS AND ACCESSORIES OR REPAIRS ARE THOSE WHICH MAY BE OFFERED BY THE MANUFACTURER OR THE ORIGINAL PARTS DISTRIBUTOR AND ONLY SUCH MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM ACME REVIVAL ANY CONSEQUENTIAL DAMAGES DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INCIDENTAL DAMAGES.

DESCRIPTION TOTALS
TOTALS FORWARD 483.35
SALES TAX 0.00
MISC. CHARGES 0.00
(WARRANTY DEDUCTION) 0.00
PLEASE PAY THIS AMOUNT 483.35