Your device:

Status: Paid, Shipped

Carestream CS 1500

s/n: *

ref: 31999.2

1

Customer States:

Does the device turn on? No”Won’t turn on”

owner provided claim evidence:

Owner Address:

Highland Village Dental, 2570 Justin Rd, Ste 215, Highland village, TX 75077

Owner Name:

Audrey Stansbury

Owner Contact:

audreystansbury@gmail.com

972-966-1163

Initial Inbound Diagnostic Evaluation:

The unit is not powering on. No lights present from power indicator or from camera illumination. Internal diagnostic shows the connector from the USB power board to the main board is broken.

inbound images:

Repair / Service Updates:

October 20, 2022

This is the second device. Essentially the same issue here as well. We’ve performed the repair and it’s ready for return shipping to the customer.

October 27, 2022

Awaiting payment from customer. Prior attempt was declined.

Return shipping tracking information:

UPS Ground® : 1Z3W9F050338308840
LINE OPCODE TECH TYPE HOURS TOTAL
Initial Diagnostic Evaluation 0.00
[LAB]_002 - Disassembly of device to component level basis 75.00
[LAB]_009 - Diagnostic scope of USB connection, including voltage assessment, physical contact assessment, and pin verification 45.00
[LAB]_205 - Diagnostic scope of connection or port with computer or other external device for data, power, or other transfer 35.00
[LAB]_209 - Diagnostic scope of damage/component failure/trace damage/power failure on control printed circuit board 145.00
[LAB_515] - Repair or correction of damage/component failure/trace damage/power failure on control printed circuit board via flux and soldering or other conductive filler 225.00
Complimentary Cleaning + Disinfect 0.00
Return Shipping / Freight 0.00

PARTS/ACCESSORY WARRANTY DISCLAIMER: ALL PARTS AND ACCESSORIES ARE SOLD AND ALL REPAIRS ARE PROVIDED BY ACME REVIVAL AS-IS. ACME REVIVAL HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF PARTS OR PRODUCTS OR THE REPAIR. THE ONLY WARRANTIES ON PARTS AND ACCESSORIES OR REPAIRS ARE THOSE WHICH MAY BE OFFERED BY THE MANUFACTURER OR THE ORIGINAL PARTS DISTRIBUTOR AND ONLY SUCH MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM ACME REVIVAL ANY CONSEQUENTIAL DAMAGES DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INCIDENTAL DAMAGES.

DESCRIPTION TOTALS
TOTALS FORWARD 525.00
SALES TAX 0.00
MISC. CHARGES 0.00
(WARRANTY DEDUCTION) 0.00
PLEASE PAY THIS AMOUNT 525.00