Initial Inbound Diagnostic Evaluation:
The unit is not powering on. No lights present from power indicator or from camera illumination. Internal diagnostic shows the connector from the USB power board to the main board is broken.
Repair / Service Updates:
October 20, 2022
This is the second device. Essentially the same issue here as well. We’ve performed the repair and it’s ready for return shipping to the customer.
October 27, 2022
Awaiting payment from customer. Prior attempt was declined.
Return shipping tracking information:
UPS Ground® : 1Z3W9F050338308840
|LINE OPCODE TECH TYPE HOURS||TOTAL|
|Initial Diagnostic Evaluation||0.00|
|[LAB]_002 - Disassembly of device to component level basis||75.00|
|[LAB]_009 - Diagnostic scope of USB connection, including voltage assessment, physical contact assessment, and pin verification||45.00|
|[LAB]_205 - Diagnostic scope of connection or port with computer or other external device for data, power, or other transfer||35.00|
|[LAB]_209 - Diagnostic scope of damage/component failure/trace damage/power failure on control printed circuit board||145.00|
|[LAB_515] - Repair or correction of damage/component failure/trace damage/power failure on control printed circuit board via flux and soldering or other conductive filler||225.00|
|Complimentary Cleaning + Disinfect||0.00|
|Return Shipping / Freight||0.00|
|PLEASE PAY THIS AMOUNT||525.00|