Your device:

IKA C-MAG HS7 Hotplate

s/n: *

ref: 31595

1

Customer States:

Suspected issue : ElectricalPower on? : No”It does not power on.”

owner provided claim evidence:

Owner Address:

Voshell's Pharmacy, 3455 Wilkens Ave, Baltimore, MD 21229

Owner Name:

Thuy Cao

Owner Contact:

thuy@voshellspharmacy.com

000-000

Initial Inbound Diagnostic Evaluation:

Device does not power on. There is significant shorting to ground on the power supply relay board. There is also a burn mark on the resistor. Will need to continue to evaluate and likely correct board.

inbound images:

Repair / Service Updates:

October 27, 2022

When we corrected the failed component on the power board, the device powered on, however we now get “ERR 6” relating to a failed component on the board not allowing or regulating heat. This has been included on the quote. Quote has been sent

October 31, 2022

Needs customer approval.

November 1, 2022

Still waiting for customer approval

November 8, 2022

Being sent back to customer upon decline

LINE OPCODE TECH TYPE HOURS TOTAL
Initial Diagnostic Evaluation 0.00
[LAB]_002 - Disassembly of device to component level basis 75.00
[LAB]_205 - Diagnostic scope of fault/short/surge on power supply board (Oscilloscope) 65.00
[LAB]_210 - Diagnostic scope of damage/component failure/trace damage/power failure on main logic PCB (motherboard) (Oscilloscope) 65.00
[LAB_510] - Repair or correction of damage/component failure/trace damage/power failure on main Power Supply Relay PCB Board via flux and soldering or other conductive filler 35.00
[LAB_510] - Repair or correction of damage/component failure/trace damage/power failure on main logic PCB (motherboard) via flux and soldering or other conductive filler 115.00
[pt_IKA_M.PCB-923940] Main Board (PCB) 84.23
Complimentary Cleaning + Disinfect 0.00
Return Shipping / Freight 0.00

PARTS/ACCESSORY WARRANTY DISCLAIMER: ALL PARTS AND ACCESSORIES ARE SOLD AND ALL REPAIRS ARE PROVIDED BY ACME REVIVAL AS-IS. ACME REVIVAL HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF PARTS OR PRODUCTS OR THE REPAIR. THE ONLY WARRANTIES ON PARTS AND ACCESSORIES OR REPAIRS ARE THOSE WHICH MAY BE OFFERED BY THE MANUFACTURER OR THE ORIGINAL PARTS DISTRIBUTOR AND ONLY SUCH MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM ACME REVIVAL ANY CONSEQUENTIAL DAMAGES DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INCIDENTAL DAMAGES.

DESCRIPTION TOTALS
TOTALS FORWARD 439.23
SALES TAX 0.00
MISC. CHARGES 0.00
(WARRANTY DEDUCTION) 0.00
PLEASE PAY THIS AMOUNT 439.23