last updated seconds ago...
James Carey
Delta Community Fire Department, 302 W 3rd St, Delta, IA 52550
Your Device:
Laerdal Suction Unit (LSU)
s/n: 78250898695
ref: 206343-78250898695
1
Customer States:
“This item was send without power cords, suction hoses, or any other hardware. We talked to customer service who stated “they would send those items too us”. Those items did not come. We called the manufacturer to inquire about purchasing the items direct. The manufacturer ran the serial number and found that the suction unit is not legal to sell or ship in the United States as it is not FDA approved in the US. The manufacturer advised us to destroy the unit immediately. ( we still have the unit at our station until this is resolved) Upon further investigation of the serial number by the manufacturer, this unit was sold too a hospital in the UK and does not meet the FDA standards for the United States and is hereby illegal too posses or use in the United States. We are requesting an immediate replacement or our money back.”
Initial Inbound Diagnostic Evaluation:
Device has undergone inbound diagnostic evaluation.
Inbound images:
Total Labor:
0.00
hours
at$85
per hour
= $0.00
+Supporting Resources:
$0.00
Totals Forward:
$0.00
Sales Tax:
$0.00
Return Shipping
$0.00
Administrative Fees:
$0.00
Other Fees:
$0.00
Please Pay This Amount:
$0.00
ACME REVIVAL HEREBY WARRANTS SUCCESFUL REPAIR OUTCOMES DETAILED HEREIN AGAINST FAILURE, DEFECT, OR FAULT FOR A PERIOD OF ONE HUNDRED-EIGHTY (180) DAYS FROM THE DATE OF CONFIRMED DELIVERY TO THE ADDRESS LISTED ABOVE. THE WARRANTY IS APPLICABLE ONLY FOR THE SPECIFIC REPAIR WORK THAT WAS CARRIED OUT BY ACME REVIVAL. ANY ADDITIONAL OR UNRELATED ISSUES ARISING DURING THE WARRANTY PERIOD WILL NOT BE COVERED UNDER THIS WARRANTY.ACME REVIVAL, AT ITS SOLE DISCRETION, WILL EITHER RE-PERFORM THE REPAIR SERVICE OR, AT THE COMPANY'S DISCRETION, REFUND THE AMOUNT PAID BY THE CUSTOMER FOR THE ORIGINAL REPAIR SERVICE, SHOULD A FAILURE, DEFECT, OR FAULT COVERED BY THIS WARRANTY OCCUR DURING THE WARRANTY PERIOD. THIS WARRANTY DOES NOT COVER ANY DAMAGES OR DEFECTS RESULTING FROM MISUSE, ABUSE, ACCIDENT, ALTERATIONS, UNAUTHORIZED REPAIRS, OR LACK OF MAINTENANCE ON THE PART OF THE CUSTOMER. THE WARRANTY DOES NOT COVER DAMAGE DUE TO NATURAL DISASTERS, THEFT, LOSS, OR ANY OTHER EVENTS BEYOND THE CONTROL OF THE COMPANY.ACME REVIVAL SHALL NOT BE HELD LIABLE IN ANY REGARD OR AMOUNT FOR ANY CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES OR LOSSES, INCLUDING BUT NOT LIMITED TO ANY LOSS OF DATA, PROFITS, OR BUSINESS OPPORTUNITIES. SEE COMPLETE TERMS OF SERVICE FOR COMPREHENSIVE EXCLUSIONS TO WARRANTY COVERAGE.
