“This item was send without power cords, suction hoses, or any other hardware. We talked to customer service who stated “they would send those items too us”. Those items did not come. We called the manufacturer to inquire about purchasing the items direct. The manufacturer ran the serial number and found that the suction unit is not legal to sell or ship in the United States as it is not FDA approved in the US. The manufacturer advised us to destroy the unit immediately. ( we still have the unit at our station until this is resolved) Upon further investigation of the serial number by the manufacturer, this unit was sold too a hospital in the UK and does not meet the FDA standards for the United States and is hereby illegal too posses or use in the United States. We are requesting an immediate replacement or our money back.”
owner provided claim evidence:
Initial Inbound Diagnostic Evaluation:
Device has undergone inbound diagnostic evaluation.
Repair / Service Updates:
|LINE OPCODE TECH TYPE HOURS||TOTAL|
|PLEASE PAY THIS AMOUNT||0.00|