Your device:

Status: Evaluating

Thermo Cube Solid State Cooling System

s/n: 4003390

ref: 204517-4003390

1

Customer States:

“The refurbished Thermocube cooling unit (serial number and other info attached) purchased is not working properly.1) It does NOT cool the fluid, it just re-circulates it. More often than not, temperature goes UP instead of cooling as requested by the user controls.2) The unit was refurbished and came with some liquid inside. We emptied it before testing it and added Koolant fluid as per the manufacturer’s instructions (manual recommended).3) We changed hoses in hopes it would improve performance. We then realized the system had fungi (pictures attached) and the liquid inside is yellowish. The Koolant liquid used for the unit is clear (picture attached), so there’s something inside the unit that is compromising the integrity of the coolant fluid. The lid (to put liquid in) even had some residue. Reference pictures attached”As is the system is nowhere near nominal performance and does not seem to meet refurbished standards.I have tested it a few more times and it simply does not lower the temperature of the x-ray tube. It was also tested on a closed circuit loop. It circulates and it ends up increasing the temperature, rather than cooling, as it is meant to do.We tested the Thermocube unit cooling procedures with a different unit (same brand, different model) at the University of Rochester and that unit does cool the (same) x-ray tube, so it is confirmed that our unit is defective.As is, The unit delivered is not useful for x-ray tube cooling, so we need to either repair this unit by trouble shooting in-house with Acme/Thermocube guidance, shipping to Acme for repait, or return under warranty and find a replacement. Please advise.

owner provided claim evidence:

Owner Address:

UCSD, 7835 Trade St, SERF Bldg/ RM 209, San Diego, CA 92121

Owner Name:

Pia Valdivia

Owner Contact:

lpurkey@ucsd.edu

858-534-0851

Initial Inbound Diagnostic Evaluation:

Device has undergone inbound diagnostic evaluation.

inbound images:

Repair / Service Updates:

LINE OPCODE TECH TYPE HOURS TOTAL

PARTS/ACCESSORY WARRANTY DISCLAIMER: ALL PARTS AND ACCESSORIES ARE SOLD AND ALL REPAIRS ARE PROVIDED BY ACME REVIVAL AS-IS. ACME REVIVAL HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF PARTS OR PRODUCTS OR THE REPAIR. THE ONLY WARRANTIES ON PARTS AND ACCESSORIES OR REPAIRS ARE THOSE WHICH MAY BE OFFERED BY THE MANUFACTURER OR THE ORIGINAL PARTS DISTRIBUTOR AND ONLY SUCH MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM ACME REVIVAL ANY CONSEQUENTIAL DAMAGES DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INCIDENTAL DAMAGES.

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