Manual (Laboratory) Archives

File A Claim

We need just a few details to begin

Serial # *

Order # *

Reason for Claim:

(select all that apply)

Item displays an error message

Item has a broken component from normal use

Item is deviating from set factory specifications

Item has an open recallI I’ve been notified of

Item appears to be inaccurate or uncalibrated

Item is unusable due to a specific defective part

Item has been damaged from an accident

Item does not power on, or complete startup

Describe what’s going wrong below *:

Your Name *:

Your Email *:

Start a Return

We need just a few details to begin

Serial # *

Order # *

Reason for return *:

Upload a file showing your concern(s) *:

upload a photo with the entire item in-frame. we’re unable to process your return without this.

Explain further why this device is being returned *:

Would you like us to exchange the affected components free of charge *:

You'll still need to return the device, however we'll send back a replacement instead of issuing a refund.

Yes, please exchange the affected component(s) with a different one of identical make and model. (7-10 days from day of received return)

No, please process a refund once the device has been returned.

Your Name *:

Your Email *:

Cancel Order

Orders can typically be cancelled 24 hours prior to shipping

Order # *

Your Email *

Sell your device

Get a real-time offer. Enter the make and model to begin.

Make + Model *

It is functional?

Yes, the device is operating to factory specifications

No, there’s a critical defect

Sometimes, but the device needs service

Is it pretty?

Yes, the device is in great condition

Not really, it’s seen better days

No, the device has experienced some form of trauma

Where should we send the offer?

Name *:

Email Address*:

Appraise

Buy

Sell

Long Live Devices

How Acme Works

Acme Revival

Independent 4 Life

Ecommerce

Right to Repair

Careers

Locations

Acme Future

Device Logs

Market Failures

Start a Repair

Right to Repair

Shop All Devices

Refurbishment

Warranty Coverage

Free Returns

Shipped For Free

Appraise

Buy

Sell

Long Live Devices

How Acme Works

Acme Revival

Independent 4 Life

Ecommerce

Right to Repair

Careers

Locations

Acme Future

Device Logs

Market Failures

Start a Repair

Right to Repair

Marco LM-101 Lensmeter

Topcon LM-8 Lensmeter

File A Claim

Reason for Claim:

Start a Return

Cancel Order

Sell your device

It is functional?

Is it pretty?

Where should we send the offer?

start a repair

tell us about your device

what’s wrong

details