Warranty Claim Process - Acme Revival

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About
Logs
- Device Logs
  Acme's bylaws require publishing of most projects
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My Repairs
Technicians
Sell
Repair

?

Repair

Acme Warranty Claim

Your Instrument's Serial Number:

your device's serial number is located on the original container, and the device itself.

Enter Your Order Number:

your original order number.

Was this device delivered within the past 14 days?

Yes

No

Warranty claims designate your device for exchange or repair-- not for refund. Customers whom received their device within the last 14 days should instead begin a return.

If you are human, leave this field blank.

File A Claim

We need just a few details to begin

Serial # *

Order # *

Was this device delivered within the past 14 days?

Yes

No

Reason for Claim:

(select all that apply)

Does Not Power On

Inaccurate/Calibration

Issues With Screen

Broken Hardware

Broken Exterior Plastic(s)

Camera/Image Capture Failure

Foreign Noise

Alignment/Suspension

Error Message Display

Button Failure

Accessory Failure

Describe what’s going wrong below *:

We’re unable to process your return without a photo capturing the present state of the item. Upload A Picture: *

upload a photo with the entire item in-frame.

Your Name *:

Your Email *:

By proceeding with this warranty claim, you are bound by the Terms of Service and Warranty Policy provided to you at time of purchase

Start a Return

We need just a few details to begin

Serial # *

Order # *

Reason for return *:

We’re unable to process your return without a photo capturing the present state of the item. Upload a file showing your concern(s) *:

upload a photo with the entire item in-frame. we’re unable to process your return without this.

Explain further why this device is being returned *:

Would you like us to exchange the affected components free of charge *:

You'll still need to return the device, however we'll send back a replacement instead of issuing a refund.

Yes, please exchange the affected component(s) with a different one of identical make and model. (7-10 days from day of received return)

No, please process a refund once the device has been returned.

Your Name *:

Your Email *:

By proceeding with this return, you are bound by the Terms of Service and Return Policy provided to you at time of purchase

Cancel Order

Orders can typically be cancelled 24 hours prior to shipping

Order # *

Your Email *

Sell your device

Get a real-time offer. Enter the make and model to begin.

Make + Model *

It is functional?

Yes, the device is operating to factory specifications

No, there’s a critical defect

Sometimes, but the device needs service

Is it pretty?

Yes, the device is in great condition

Not really, it’s seen better days

No, the device has experienced some form of trauma

Where should we send the offer?

Name *:

Email Address*:

Select a payment method:

Acme offers several ways to pay your service or repair balance.

Credit / Debit Card

+2.9%

Pay with any major card. A 2.9% fee will apply.

Physical check

Mail a physical check to Acme.

ACH Bank Debit

Securely debit your bank account online via ACH transfer.

Securely powered by

This service is provided by Community Federal Savings Bank (“CFSB”), member FDIC, for which GoCardless Ltd acts as a third-party servicer.

By checking this box, I understand that my check must be delivered to an Acme Revival facility prior to the pay now date to prevent storage fee accrual.

Payable to ACME REVIVAL INC, write Warranty Claim Process in memo line, and mail your check via US First Class Mail to: PO Box 6033, Denver, CO 80206. Pleae note we do not accept payments mailed via UPS, FedEx or other express carrier.

Tell us how you sent it

Check No.

Date Sent

Pay Now

Name on Card Card Number

Expiration Date

CVC Billing Zip Code Signature

Total Due: $0.00

We've received your
payment authorization.

Your card may not be charged immediately
depending on your repair status and details.

How should we proceed?

Approve or decline the repair quote.

Approve Quote

We'll begin work immediately. Further status updates will appear here in your service detail.

Reject Quote

Your device will not be repaired. You'll have 15 days to arrange or pay for return shipping before disposal proceedings begin.

Signature

By proceeding you acknowledge that you have read, understood, and agreed to be bound by all of the terms set forth in Acme Revival, Inc's Terms and Conditions, and Privacy Policy.

You've the repair.

We'll begin working on it immediately.
Further status updates will appear on your service detail.

Your payment of $0.00 will be due prior to initiating the return shipping process for your device.

Please pay the return shipping fee (now updated herein your service detail) to have your device returned to you at the following address:

return address:

Keep in mind, your service detail may not update in real-time. Please allow 24 hours for status updates and any fees due to be updated. Make sure to pay your balance by the "Pay By Date" located at the top of this service detail to prevent unclaimed device procedures.

Terms of Service
Privacy Policy
Internet-based Advertising
Section 889(a)(1)(A)

© Acme Revival Inc. All rights reserved. Acme Revival has registered trademarks and uses trademarks. For a list of trademarks of Acme, please see our Trademark Policy and Trademark List. Trademarks and logos not indicated on the list of Acme trademarks are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.The products and services available at acmerevival.com are provided by Acme Revival and the respective privacy policy applies.

Let's get in touch

Give us a call or drop by anytime, we endeavour to answer all enquiries within 24 hours on business days.

+1 (866) 938-8452

A Message From CEO, Logan Beck

On Friday, January 31, 2025, a county court judge in Colorado determined that certain provisions of Acme Revival’s storage policies are unenforceable. While Acme plans to appeal this decision in state district court, we are already implementing internal changes to eliminate storage fees for devices left unpaid and deemed abandoned in our facilities. These adjustments are in progress and may take several days to fully implement. Please continue to monitor your service details for updates.

At this time, Acme will not charge storage fees for devices that exceed the 15-day payment grace period. Acme Revival remains committed to our mission of repairing devices for continued use and ensuring hazardous materials are not sent to landfills. We still ask our customers to settle repair or diagnostic evaluation fees within 15 days of receiving their quote.

During my time at Acme, I have taken significant steps to reduce abandoned devices in our facilities. When we introduced storage fees in October 2023 as a deterrent for unpaid fees and device abandonment, we made sure to clearly disclose the policy and sent daily email reminders to encourage payment.

Clearly, these measures have not been effective, and we will continue to explore new strategies to address device abandonment at Acme.

If you have any questions about the court’s ruling or its impact on Acme Revival, please contact our Help Desk at help@acmerevival.com.

Our Spring Sale Has Started

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/

Help Desk support will be limited on December 31st & January 1st in observation of New Year’s Eve / Day

Normal support operations will resume on Monday, January 3rd

2021 Year End Pricing

up to 40% off all devices thru 12/31/2021 at 11:59pm (PST)

No Code Required

Sign up to receive appraisals on devices you may want to sell.

Email Collect (Sell Equipment UI)

Email

If you are human, leave this field blank.

1-Year Warranty Protection Now Standard

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