Acme uses actual (finished) demonstration devices currently in use at an Acme facility for all product photos.

Photos published on individual product pages and shop catalogs, are not official manufacturer stock photos- rather our own proprietary images of actual products/instruments we stock. This may not be the specific or exact instrument (or item) you receive. Generally, the specific item(s) pictured are designated ‘demo’ units designed for store-front use at an Acme facility.


Can I receive actual images of the specific instrument I am purchasing?

Generally not. Acme devices undergo a recertification process at the time of order. Thus, we can’t guarantee the specific unit (serial number) you will be receiving until the beginning of this process.


I’m nervous ordering an instrument I’ve never ‘really‘ seen– should I be?

We get it– but no, you shouldn’t be. Acme devices do not arrive with defects (of any sort) and especially do not have serious cosmetic discrepancies from the instrument pictured on the product page.


Why are serial numbers hidden or removed from product photos?

Per federal law and regulation, we don’t disclose any data or identifying marks on any pre-owned equipment to protect the identity of previous owners, and any Protected Health Information that may be traceable from such knowledge. By purchasing said equipment, you are entitled to such information as a proper legal owner.