Shopping Platform

No issues currently reported

March 1, 2021:

Significant response and loading times- observed at 19:16:17 UTC+0. The downtime occurred for approximately 40 minutes.

November 4, 2020:

A conflict was found with customers shopping in Canadian currency whom also added the 1-year extended warranty. The warranty license was not properly registering, and, only effected a small number of users. The bug has been resolved and no further action is required by customers.

Help Desk Support

No issues currently reported

March 1, 2021:

Significant response and loading times- observed at 19:16:17 UTC+0. The downtime occurred for approximately 40 minutes.

January 22, 2020:

The warranty claim process rejected certain image file types upon upload of specifying a device defect. Some images may not upload properly. A developer ticket is open and is currently ongoing to resolve the issue.

October 22, 2020:

The main Help Desk email (help@acmerevival.com) experienced issues sending and receiving email for a nine hour period- primarily in overnight (North America) hours.

Operational Disruptions

No issues currently reported