Shopping Platform
No issues currently reported
March 1, 2021:
Significant response and loading times- observed at 19:16:17 UTC+0. The downtime occurred for approximately 40 minutes.
November 4, 2020:
A conflict was found with customers shopping in Canadian currency whom also added the 1-year extended warranty. The warranty license was not properly registering, and, only effected a small number of users. The bug has been resolved and no further action is required by customers.
Help Desk Support
No issues currently reported
March 1, 2021:
Significant response and loading times- observed at 19:16:17 UTC+0. The downtime occurred for approximately 40 minutes.
January 22, 2020:
The warranty claim process rejected certain image file types upon upload of specifying a device defect. Some images may not upload properly. A developer ticket is open and is currently ongoing to resolve the issue.
October 22, 2020:
The main Help Desk email (help@acmerevival.com) experienced issues sending and receiving email for a nine hour period- primarily in overnight (North America) hours.
Operational Disruptions
No issues currently reported