Your device:

Status: Paid, Shipped

Inogen At Home Oxygen Concentrator

s/n: 000

ref: 34093

1

Customer States:

Suspected issue : Mechanical
Power on? : Yes
Error message? : Yes
Error message : Fire hazard
Device failing? : Not putting out oxygen. The concentrator was emitting white powdery material, according to the Indicator lights on the unit indicated the unit was a fire hazard, but it was not hot and no evident of any fire. The action statement said “Smoke has been detected inside the device and device is shutting down. Allow the concentrator to cool down and air out then try restarting , if it fails call the equipment provider.” I purchased the concentrator in December of 2018. It only had a 3 year warranty. I called the emergency service with Inogen and they told me that the unit needed to be repaired? It would take 6 weeks to repair.

owner provided claim evidence:

Owner Address:

107 E Wimer St, Knob Noster, MO 65336

Owner Name:

Joyce Byerly-Drew

Owner Contact:

momjoyce43@gmail.com

000-000

Initial Inbound Diagnostic Evaluation:

Device has undergone diagnostic inbound evaluation.

inbound images:

Repair / Service Updates:

November 11, 2022

This device was dirty internally which we fixed and the filter connections were repaired.

November 14, 2022

This has been fixed and quoted to customer.

November 22, 2022

Device is being packaged and readied for return shipment.

Return shipping tracking information:

UPS : 1Z3W9F050325864700
LINE OPCODE TECH TYPE HOURS TOTAL
INITIAL DIAGNOSTIC EVALUATION 0.00
[LAB]_002 - DISASSEMBLY OF DEVICE TO COMPONENT LEVEL BASIS 75.00
[LAB]_206 - Diagnostic scope of pressurized, motorized, vacuumed, or other mechanism/component carrying flow, material, gases, or similar 85.00
[LAB_605] - Repair or correction of threaded valve, piping,filter, joint, or other material used to convey water, gas, or other fluid substances 150.00
[LAB]_90010 -Restoring Normal Functions Via Generalized flush, cleaning, or blasting via solvents, abrasives, or ultrasonic methods. 150.00
COMPLIMENTARY CLEANING + DISINFECT 0.00
RETURN SHIPPING / FREIGHT 0.00

PARTS/ACCESSORY WARRANTY DISCLAIMER: ALL PARTS AND ACCESSORIES ARE SOLD AND ALL REPAIRS ARE PROVIDED BY ACME REVIVAL AS-IS. ACME REVIVAL HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF PARTS OR PRODUCTS OR THE REPAIR. THE ONLY WARRANTIES ON PARTS AND ACCESSORIES OR REPAIRS ARE THOSE WHICH MAY BE OFFERED BY THE MANUFACTURER OR THE ORIGINAL PARTS DISTRIBUTOR AND ONLY SUCH MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM ACME REVIVAL ANY CONSEQUENTIAL DAMAGES DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INCIDENTAL DAMAGES.

DESCRIPTION TOTALS
TOTALS FORWARD 460.00
SALES TAX 0.00
MISC. CHARGES 0.00
(WARRANTY DEDUCTION) 0.00
PLEASE PAY THIS AMOUNT 460.00