Your device:

Status: Servicing, Paid

Zeiss Humphrey HFA-750i Visual Field

s/n: 000

ref: 33693

1

Customer States:

Suspected issue : Software
Power on? : Yes
Error message? : No
“Does not start up all the way. Gives intro screen and then blank screen.”

owner provided claim evidence:

Owner Address:

Fillmore Eye Clinic,1124 10th Street, Alamogordo NM 88310

Owner Name:

Parley Fillmore

Owner Contact:

pfillmore@gmail.com

000-000

Initial Inbound Diagnostic Evaluation:

Device has undergone inbound diagnostic evaluation.

inbound images:

Repair / Service Updates:

November 8, 2022

Repaired the screen which was damaged in shipping.

November 10, 2022

There is some broken plastic and it would load the software after screen pops asking you to wait for startup. It just stays as black screen.

November 30, 2022

Quote sent.

December 1, 2022

Customer approval required.

LINE OPCODE TECH TYPE HOURS TOTAL
Initial Diagnostic Evaluation 0.00
[LAB]_002 - Disassembly of device to fundamental part basis 325.00
[LAB]_207 - Diagnostic scope of faulty/defective CRT monitor (cathode-ray tube monitor) and connections 175.00
[LAB_510] - Repair or correction of damage/component failure/trace damage/power failure on main Power Supply Relay PCB Board via flux and soldering or other conductive filler 575.00
[LAB]_902 - Hard drive/Software Diagnostics 100.00
[LAB]_902 - Hard drive Replacement/Generalized calibration, programming verified or performed 625.00
Complimentary Cleaning + Disinfect 0.00
Return Shipping / Freight 0.00

PARTS/ACCESSORY WARRANTY DISCLAIMER: ALL PARTS AND ACCESSORIES ARE SOLD AND ALL REPAIRS ARE PROVIDED BY ACME REVIVAL AS-IS. ACME REVIVAL HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF PARTS OR PRODUCTS OR THE REPAIR. THE ONLY WARRANTIES ON PARTS AND ACCESSORIES OR REPAIRS ARE THOSE WHICH MAY BE OFFERED BY THE MANUFACTURER OR THE ORIGINAL PARTS DISTRIBUTOR AND ONLY SUCH MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM ACME REVIVAL ANY CONSEQUENTIAL DAMAGES DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INCIDENTAL DAMAGES.

DESCRIPTION TOTALS
TOTALS FORWARD 1,800.00
SALES TAX 0.00
MISC. CHARGES 0.00
(WARRANTY DEDUCTION) 0.00
PLEASE PAY THIS AMOUNT 1,800.00