Your device:

Status: Servicing, Paid

Sartorius Sartocheck 4 Integrity Tester

s/n: *

ref: 32887

1

Customer States:

Suspected issue : Mechanical
Power on? : Yes
Error message? : Yes
Error message : internal pressure sensor calibration required
“internal pressure sensor does not detect the pressure.”

owner provided claim evidence:

Owner Address:

Hollingsworth & Vose Company, 219 Townsend Rd, Groton, MA 01450

Owner Name:

Harshini Ramakrishna

Owner Contact:

harshini.ramakrishna@hovo.com

978-448-7002

Initial Inbound Diagnostic Evaluation:

Device has not undergone inbound diagnostic evaluation at this time.

inbound images:

Repair / Service Updates:

November 7, 2022

November 07 : We need the customer send the “user id” log-in credentials for this device
============================================

November 08 : Credentials received. Technician is looking into it.

November 10, 2022

November 10 : We are looking into this again. It is in the queue.
=============================================

November 14 : Device will need a new sensor. We should be able to repair. Quote sent.

November 18, 2022

November 18 : Awaiting payment.
=============================================

November 29 : Two separate payments of $340 received. Device is being packaged and readied for return shipment.

LINE OPCODE TECH TYPE HOURS TOTAL
INITIAL DIAGNOSTIC EVALUATION 0.00
[LAB]_002 - DISASSEMBLY OF DEVICE TO COMPONENT LEVEL BASIS 195.00
[LAB]_205 - DIAGNOSTIC SCOPE OF FAULT 85.00
[LAB]_208 - Diagnostic scope of electronic or mechanical sensor, relay, thermostat, or other regulating device that provides sensing of conditions or movement or time 85.00
[LAB_565] - Repair of electronic or mechanical sensor, relay, thermostat, or other regulating device that provides sensing of conditions or movement or time 315.00
COMPLIMENTARY CLEANING + DISINFECT 0.00
RETURN SHIPPING / FREIGHT 0.00

PARTS/ACCESSORY WARRANTY DISCLAIMER: ALL PARTS AND ACCESSORIES ARE SOLD AND ALL REPAIRS ARE PROVIDED BY ACME REVIVAL AS-IS. ACME REVIVAL HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF PARTS OR PRODUCTS OR THE REPAIR. THE ONLY WARRANTIES ON PARTS AND ACCESSORIES OR REPAIRS ARE THOSE WHICH MAY BE OFFERED BY THE MANUFACTURER OR THE ORIGINAL PARTS DISTRIBUTOR AND ONLY SUCH MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM ACME REVIVAL ANY CONSEQUENTIAL DAMAGES DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INCIDENTAL DAMAGES.

DESCRIPTION TOTALS
TOTALS FORWARD 680.00
SALES TAX 0.00
MISC. CHARGES 0.00
(WARRANTY DEDUCTION) 0.00
PLEASE PAY THIS AMOUNT 680.00