Your device:

Status: Servicing, Paid, Shipped

Kodak Carestream RVG 6100 Digital Radiography Dental X-Ray Sensor SIze 2

s/n: *

ref: 32520

1

Customer States:

Suspected issue : MechanicalPower on? : YesError message? : YesError message : The last USB device you connected to this computer malfunctioned, and Windows does not recognize it.”None of my office computers will recognize the kodak sensor device. It displays a message: The Last USB device you connected to this computer malfunctioned, and Windows does not recognize it”

owner provided claim evidence:

Owner Address:

69420 Ramon Rd, Cathedral City, CA 92234

Owner Name:

Dong Kim

Owner Contact:

djkimdds@gmail.com

000-000

Initial Inbound Diagnostic Evaluation:

Sensor is not recognized by computer whatsoever. There is no current flowing back from console. Internal diagnostic shows a contact issue with the wires from the initial USB 2.0 cable. Will need to re-solder/replace and test.

inbound images:

Repair / Service Updates:

Return shipping tracking information:

UPS Ground® : 1Z3W9F050329473723
LINE OPCODE TECH TYPE HOURS TOTAL
Initial Diagnostic Evaluation 0.00
[LAB]_002 - Disassembly of device to component level basis 95.00
[LAB]_203 - Diagnostic scope of general cabling fault or non-contact of wiring to carry voltage 65.00
[LAB]_210 - Diagnostic scope of damage/component failure/trace damage/power failure on main logic PCB (motherboard) (Oscilloscope) 35.00
[LAB]_009 - Diagnostic scope of USB connection, including voltage assessment, physical contact assessment, and pin verification 85.00
[LAB_809] - Installation, replacement, or exchange of USB connector port or connector (USB 2.0/3.0/C) 245.00
[LAB_500] - Repair or correction of cabling fault or non-contact of wiring to carry voltage via soldering and best fuse technique 105.00
[LAB_515] - Repair or correction of damage/component failure/trace damage/power failure on control printed circuit board via flux and soldering or other conductive filler 65.00
pt_KDK_vendor_spec_USB-20-cable-board_cnct 325.35
Return Shipping / Freight 0.00

PARTS/ACCESSORY WARRANTY DISCLAIMER: ALL PARTS AND ACCESSORIES ARE SOLD AND ALL REPAIRS ARE PROVIDED BY ACME REVIVAL AS-IS. ACME REVIVAL HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF PARTS OR PRODUCTS OR THE REPAIR. THE ONLY WARRANTIES ON PARTS AND ACCESSORIES OR REPAIRS ARE THOSE WHICH MAY BE OFFERED BY THE MANUFACTURER OR THE ORIGINAL PARTS DISTRIBUTOR AND ONLY SUCH MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM ACME REVIVAL ANY CONSEQUENTIAL DAMAGES DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INCIDENTAL DAMAGES.

DESCRIPTION TOTALS
TOTALS FORWARD 1,020.35
SALES TAX 0.00
MISC. CHARGES 0.00
(WARRANTY DEDUCTION) 0.00
PLEASE PAY THIS AMOUNT 1,020.35