Your device:

Status: Paid, Shipped

Zeiss Humphrey FDT 710 Visual Field

s/n: *

ref: 31773

1

Customer States:

Suspected issue : Software
Power on? : Yes
Error message? : Yes
Error message : RTC not alive
“Won’t do the usual field test”

owner provided claim evidence:

Owner Address:

145 Kennedy Dr, Martin TN 38237

Owner Name:

Don Wright

Owner Contact:

cosmowright@charter.net

000-000

Initial Inbound Diagnostic Evaluation:

Device has undergone inbound diagnostic evaluation.

inbound images:

Repair / Service Updates:

October 20, 2022

The real-time Dallas clock has reached end of life and needs to be replaced. When the clock is replaced, software values for calibration will need to be restored. This will take about 10 days to get the component here, but can be done no problem.

October 27, 2022

In queue for Circuit Specialist; currently awaiting the RTC battery component

November 9, 2022

Circuit Specialist

November 21, 2022

Repair done. Device is being packaged and readied for return shipment to the customer.

November 23, 2022

Awaiting payment.

Return shipping tracking information:

UPS : 1Z3W9F050393811817
LINE OPCODE TECH TYPE HOURS TOTAL
Initial Diagnostic Evaluation 0.00
[LAB]_002 - Disassembly of device to component level basis 175.00
[LAB]_210 - Diagnostic scope of damage/component failure/trace damage/power failure on main logic PCB (motherboard) (Oscilloscope) 85.00
[LAB_510] - Repair or correction of damage/component failure/trace damage/power failure on main logic PCB (motherboard) via flux and soldering or other conductive filler 565.00
pt_FDT710_realtimeclk_dallas_malaysia-- licensed cal. values added for device recognition 455.00
Complimentary Cleaning + Disinfect 0.00
Return Shipping / Freight 0.00

PARTS/ACCESSORY WARRANTY DISCLAIMER: ALL PARTS AND ACCESSORIES ARE SOLD AND ALL REPAIRS ARE PROVIDED BY ACME REVIVAL AS-IS. ACME REVIVAL HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF PARTS OR PRODUCTS OR THE REPAIR. THE ONLY WARRANTIES ON PARTS AND ACCESSORIES OR REPAIRS ARE THOSE WHICH MAY BE OFFERED BY THE MANUFACTURER OR THE ORIGINAL PARTS DISTRIBUTOR AND ONLY SUCH MANUFACTURER OR DISTRIBUTOR SHALL BE LIABLE FOR PERFORMANCE UNDER SUCH WARRANTIES. CUSTOMER SHALL NOT BE ENTITLED TO RECOVER FROM ACME REVIVAL ANY CONSEQUENTIAL DAMAGES DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFIT OR INCOME, OR ANY OTHER INCIDENTAL DAMAGES.

DESCRIPTION TOTALS
TOTALS FORWARD 1,280.00
SALES TAX 0.00
MISC. CHARGES 0.00
(WARRANTY DEDUCTION) 0.00
PLEASE PAY THIS AMOUNT 1,280.00